CD Virtual Mode

Comodo Dragon - CD Help - CD
#1

I have tried uninstalling CD and reinstalling it and have followed instructions but still cannot get CD to go into virtual mode. It used to, so I know what I am looking for, but now it just closes CD after ‘thinking about it’ for a while.

Does anybody have any suggestions?

#2

Hello,

Which version of CIS and Comodo Dragon do you have installed? Also, please let us know what OS you are using and the service pack.

Regards.

#3

64 Bit Win 7 Home Premium Service Pack 1

Dragon Version 33.0.0.0

CIS Version 7.0.317799.4142

#4

Hello,

Please check the following things:

  1. Check if virtual_mode_helper.exe is present in Dragon’s install location.
  2. Check if virtual_mode_helper.exe is or any other Dragon resource is in the untrusted files list in CIS.
  3. See if there is a virtkiosk.exe process running after you start Dragon in virtual mode. You can create a dump of this process and send it to us so we can investigate the issue further.

As a side test, could you install the portable version of Dragon 33.0 or 31.1 and check if the issue reproduces?

Thank you.