One of the reasons why computer may freeze completely is your computer debugger might be ON.
Computer might stall if CB and CIS are installed. There are some issues with some CIS service occurring only when computer debugger is ON.
You can make sure debugging is disabled by running the following command “bcdedit /debug off”
I have tried to backup several times more, but always the same result. At step 1 I select full backup, files & directories, C:\ drive, and simple copy. I select/deselect the individual folders/files that I want backed up. At step 2 I select CD/DVD/BD. At steps 3, 4 & 5 I do not make any changes. I then click on backup now and it almost immedately comes up with the message “backup process failed with code 97”. I have run the backup as administrator. The same result when I clicked on backup now at the end of step2.
There are some known issues regarding simple copy backup to optical media.
These issues are currently being fixed and an update will be available very soon.
For the moment, please try to create the backup as a .cbu file when writing to an optical media.