CB v.4 downloads error

Each time I go in to CB>>Help and choose to download :get help from a geek-buddy" it tells me download has encountered an error. Not specifying what the error is. do I have to have something backed up in order to download?

thanks for any help

                                                   *****Please ignore, thanks*****

Do you mean you solved the problem yourself? If so can you tell us how? That may help other users in the future.

Yes I did. It wasn’t logging me in as admin, so make sure of that :slight_smile:

ty and sry


Thanks for reporting back.:slight_smile:

I’m sry I didn’t before.

Np. The fact that you did that’s what counts. :slight_smile: