CAS does not work with Gmail?

I tried to send from different gmail accounts to my Thunderbird email account and the mail gets intercepted by CAS what is good. A mail is received in my Gmail to replay with the password but non gets accepted.

How to solve this?

How do I know I can receive mail at all…!

  1. If you are not receiving email at all, maybe the links below will help? I have used CAS with gmail & Outlook 2003 sucessfully.
  2. If the problem is that the email carrying the authentication password is not being received or recognised by CAS (but other emails are) maybe someone else can help.

I realise it may be difficult to explain technical poblems in english, but I think you may need to attempt a clearer step by step explanation. For example you refer to your Thunderbird ‘account’, but Thunderbird is an email client I think. Or maybe there is someone at Comodo that speaks Dutch … anyone out there?

https://forums.comodo.com/empty-t34051.0.html
https://forums.comodo.com/empty-t37874.0.html

There is a very interesting note by Juanhua at the end of the second thread.

Also note that the delays on the Gmail server can be long, so set a long time-out on the CAS equivalent of the Outlook “more settings/advanced” tab for the account. I set 10 mins!

Oh and that Gmail requires SMTP authentication, and this must be set on the CAS equivalent of the Outlook “more settings/Outgoing server” tab for the Account. You set it to use the same settings as your incoming server.

Ok sorry for not being that clear.

I’m using the following software:Vista HB, Mozilla Firefox 3010, Thunderbird 20021, CIS 3.9.75615.498, CAS 2.60, CeVPN 1.0.64783.50, CSE 2300A, Spywareterminator 211314

And Hardware: HP 6720s, 1.5GB, Wireless

When I open Thunderbird It checks for mail and this morning it counted 5 mails. Non of the emails were received. one old mail became marked again as unread. I went to Gmail and found 4 mails awaiting pickup from Thunderbird what didn’t happen. CAS did nothing to tell me about new email so I went into CAS. Nothing in Quarantine and the senders where in the “approved/authenticated” mail as ok senders.

Now When i push the send/receive button in Thunderbird one email comes thru, so one cklick one email. But also email I had already received yesterday!?

In Thunderbird I now have set the waiting time from 60 to 600, but what this does I do not know. I know that now Thunderbird needs a long time to process my inbox. When I click on the in box it gives a window “sorry still processing”.

Than when I push the receive button again I get the same mail again so It seems to duplicate it…
So My conclusion is that I now cann’t depend on my email program.

What to do

There are some reports of problems with Thunderbird & CAS, though I think others have made it work sucessfully. Do a search in this forum on THunderbird and you will find the problems. I’ll try to help as much as I can though I don’t have Thunderbird.

Re marked email as unread. I think this may mean that CAS has re-downloaded an email, maybe because your Thunderbird settings for this account keep messages on the server for N days even after downloading. If I remember correctly you can set this settting in CAS too.

Re not downloading emails. I think the second thread I mentioned above may be relevant, particularly the last post from Juanhua:

“Gmail has a feature that one e-mail could be downloaded only once until you reset the ‘Forwarding and POP/IMAP’ settings for ‘POP downloading’ to ‘Enable POP for all e-mails’.”

Also note that CAS quarantine lists are specific to email accounts, and that nothing will pass through CAS until whitelisted by you or authenticated by as correct resposew to a challenge email. CAS does not work like other antispam packages…

Re revised waiting time, this needs to be set in CAS if possible. (Sorry I am trying to help from memory).

In general I would recommend double checking absolutely all the account settings in CAS - advanced as well as standard settings, against Thunderbird settings that you know work. Then checking your settings in Gmail, including the one above recomended by Juanhua.

Bit beyond me this as I do not have thunderbird, so I don’t know how CAS interfaces with it. Is there someone out there with Thunderbird who can help this guy?

Best wishes

Mouse

I appreciate this, really I do!

Re marked email as unread. I think this may mean that CAS has re-downloaded an email, maybe because your Thunderbird settings for this account keep messages on the server for N days even after downloading. If I remember correctly you can set this settting in CAS too.

I have checked this in CAS and unfortunately there is no option or it’s hidden well.

Re not downloading emails. I think the second thread I mentioned above may be relevant, particularly the last post from Juanhua:

“Gmail has a feature that one e-mail could be downloaded only once until you reset the ‘Forwarding and POP/IMAP’ settings for ‘POP downloading’ to ‘Enable POP for all e-mails’.”

Correct and I use this settings as long as I use Thunderbird.

Also note that CAS quarantine lists are specific to email accounts, and that nothing will pass through CAS until whitelisted by you or authenticated by as correct resposew to a challenge email. CAS does not work like other antispam packages..

I have Thunderbird getting email from only one Gmail account and they were all white listed in the authenticated list or do I have to do this somewhere els?

Re revised waiting time, this needs to be set in CAS if possible. (Sorry I am trying to help from memory).

Found it and set it fron 1 to 5 minits so lets wait and see.

In general I would recommend double checking absolutely all the account settings in CAS - advanced as well as standard settings, against Thunderbird settings that you know work. Then checking your settings in Gmail, including the one above recomended by Juanhua.

Done that again, seems fine

Bit beyond me this as I do not have thunderbird, so I don’t know how CAS interfaces with it. Is there someone out there with Thunderbird who can help this guy?

Best wishes

Mouse
[/quote]

No problem, glad to (try to be of help). But we really need a thunderbird specialist. Is there anyone out there??? :slight_smile:

In a sense this may not matter as it should not recur unless you uninstall or disable CAS and then re-install or re-enable it.

Ok this should not be a problem so long as there is only one email account in CAS and only one authentication list. Sometimes, in some emails packages, the same email account can get imported twice, yielding two authentication lists. So do check.
Also look out for logical problems - if you are sending email to yourself from another account you hold, or the same account, in order to test CAS you need to think through exactly how CAS can be expected to respond. Finally CAS currently behave unpredictably in relation to varying domain suffixes (eg mydomain.net & mydomain.co.uk on the same authentication list cause problems)

If I think of anything else I will post tomorrow. Otherwise lets hope for a Thunderbird person posting soon!

Best wishes

Mouse

Hopefully changing the waiting timne will have solved some of the problems. Further thoughts are:

  1. there are still some interactions with CSE. For example I installed CAS when CSE was half way through the certificate application process. Result - no emails received. So see if it works without CSE installed. (Back up your CSE certificates first - not in the CSE directory!!!).

  2. check that your firewall has entries to allow CAS32.exe & CASproc.exe & other relevant files to communicate freely. Should be OK becuase you are using Comodo CIS, but you are using a beta (RC). Just make CAS directory trusted for defense plus and allow all executables and Dlls under firewall. Also exclude CAS files from image execution control and buffer overflow protection.

  3. Also have you turned the windows firewall off?

  4. I am assuming you are using CAS 2.6. Early versions of CAS were not supposed to work with Thunderbird. A a last resort you might try CAS 2.5 - think I have a copy somewhere

  5. Finally just noticed this post by a Thurnderbird user maybe you could PM him and ask him to contribute hi thoughts to this thread: which seems closely related. https://forums.comodo.com/antispam/why_are_emails_from_blocked_senders_not_deleted_on_the_server-t10705.0.html;msg279864#msg279864
    I’d hazard a guess that this maybe due to the fact that, since you have not been able to find the setting, CAS may assume all emails are deleted from the server when downloaded, but Thunderbird, like Outlook, can be set to request otherwise.

  6. Finally finally ! Double check that you are using an email server authentication method that CAS supports. CAS will cope with standard POP3 authentication and SMTP authentication, but more advanced fprms of authentication may not be supported - several posts on this in this forum.

Hope something here helps!

Mouse

Mouse1 : Thanks for your help and contributions on this. I’m currently also investigating the solution. I’m a former Thunderbird user


Eljo - have you got any addons installed in TB?

That’s great - the guy really needs a Thunderbird user (even an ex- one) to help! Over to you, mainly then. (The link in my last post seems possibly related to this issue? https://forums.comodo.com/antispam/why_are_emails_from_blocked_senders_not_deleted_on_the_server-t10705.0.html;msg279864#msg279864)

Yes I have, and thanks for helping me out here.

  • addresscontext
  • contact sidebar
  • German translation
  • dictionary-switcher
  • DispMUA
  • Duplicate Contact Manager 0.6
  • GmailUi
  • Lightning 0.9
  • LookOut
  • mailclassifier
  • Minimize To Tray Enhancer
  • Minimize To Tray
  • Provider for Google Calendar 0.5.1
  • SecureEmail plugin
  • Signature Switch
  • SmartSave
  • SyncMab
  • ThreadBubble
  • United States English Dictionary 2.0.0.6
  • Dutch translation
  • Xpunge

I’ve been doing some investiagtions of CAS/Gmail problems in Outlook 2003.

It appears that, to function correctly the following port settings are required:

Outlook
POP3 995 NOT encrypted
SMTP 465 NOT encrypted

CAS
POP3 995 YES encrypted
SMTP 465 YES encrypted

NB Outlook tries to second guess you, so double check that it has not altered the port settings when you ticked the encrypted box. (more intelli-nonsense :slight_smile:

Also I have set server timeouts in both to 5 mins and automatically update settings to ‘off’, and save messages on server to ‘off’.

Just hoping this might help you with T’bird or Outlook.

Mouse