This is my first time posting to a support forum; I usually can find solutions to my problems via forum trolling, but this one has me stumped. Sorry if I don’t have the protocols right.
-Comodo firewall v2.4
-Direct internet connection (formerly DSL dial-up)
-Windows XP Home SP2 w/all current updates
-Logged in as Administrator
-BitDefender AV & Webroot SpySweeper installed but disabled except to scan
-McAfee AV uninstalled (version uncertain)
I’ve been trying to upgrade to v3.0 from 2.4, and in uninstalling v2.4, I lose my ability to connect to the internet. I’ve tried many uninstallations, using the uninstall function from start>all programs>comodo>firewall>uninstall, the comodo_uninstall.zip from these forums, and manual deletion of all comodo folders from program files and entries from registry using RegSeeker. Have also tried all above methods in Safe Mode & with Comodo’s “protect own registry keys” unticked. Each time, regardless of the method, I try to connect to the internet after uninstall and get:
Firefox – can’t find server
Network connections – shows my local area connection as connected, shared (when double-clicked, general tab shows connected, no bytes sent/<50 received; support tab shows no address type, no IP address, no subnet, etc. attempts at repairing connection “fail to query TCP/IP settings, cannot proceed”)
When attempting to start windows firewall with Comodo installed but disabled, windows firewall starts fine.
When attempting to start windows firewall after Comodo uninstall I get an error message that states that the settings cannot be displayed because “the associated service is not running, do I want to start Windows Firewall/Internet Connection Sharing service”. When choosing yes to this, I am told it cannot do so. Further investigation of the services (start>administrative tools>services>services(local)) shows WF/ICS set to automatic but not started; starting the service brings up “Error 02: the system cannot find the file specified”
Solution so far:
Comodo v2.4 still installed
This problem was present when using Verizon DSL, and now also with RCN Broadband (cable).
I have a high degree of confidence in the Comodo firewall, and want to step up to v3.0 given my current always-on internet connection; also interested in Comodo AV & malware when my for-pay software expires, but this problem uninstalling v2.4 gives me pause.
Clumps of hair are accumulating ‘round my desk. Any help would be appreciated.
Machine specs: AMD Athlon 64 X2 4200+; MSI MS-7270 mainboard; 2GB RAM; EVGA 7900 GS; CoolerMaster Centurion case; abit AirPace Wi-Fi PCIe-X1; on board sound