OK, I don’t want to beat the restore issue more than necessary coz it doesn’t seem to be an option. I would rather address q1) if, by removing comodo, I get my restore points back and Q2) when I uninstall comodo, what else I need to be concerned about like not being able to remove sfi.dat with the quarantine feature (since it won’t be installed anymore). With a definitive answer to the second question, I’m happy to go experiment with q1 as time permits.
The win7 is not broken but has driver conflicts btwn comodo update, winsec updates, hp updates, all which did not exist b4 Jan 1, but do now. I would go backwards through successive restores until I find the cultprit - if I could. This comodo issue is a show stopper for me, so I am not upset about uninstalling it. However I don’t want it to leave things (files, registry entries) that will continue to cause problems, which I suspect it will.
On the restore issue, I have been searching and trying various options all day. Essentially, here is what happens:
- boot from win7 (ultimate full version) dvd
- 2 options, repair or install, select repair
- get a menu with system recovery options, which is overlayed with a diagnostic that searches for windows installations. It finds c:windows. Select use recovery to fix win 7 on c:, then select restore from an earlier image.
RESULT: Win says it can’t find a system image. OK, cancel out of that… no other options.
- On the next (remaining would be more accurate) screen there are the following options:
b) restore system
c) image recovery
d) memory diagnostics
e) command prompt
I think this is the menu you reference. From here, I have tried two options:
Select restore, then select restore from an earlier image.
RESULT: Win can’t find a system image (the screen that had the win7 on c: before, now has nothing)
Select command prompt and use rstrui from x: and from c:
RESULTS: Win can’t find a system image (the screen that had the win7 on c: before, now has nothing)
If I use system restore after starting win7 on the c: partition, I get the can’t find sfi.dat file, and by the way, if you select to let windows determine what programs might need to be reinstalled (after it comes back and tells you system restore didn’t work an nothing was changed - but also give you the option to undue the restore - duh?) it only finds comodo. This is the first time win has identified comodo as a program that might need to be reinstalled so I am highly suspecting that the latest update of Comodo, which was in Feb, is a key component in this problem. Don’t know what sfi.dat does, but win7 knows something is wrong. Would be nice if I could restore to a point b4 the comodo update. Alas, doesn’t seem to be an option as currently configured. And that is what has led me to the questions I began with in this post.
Thanks for responding, I appreciate your assistance. I don’t want to seem to be arguing, I am just trying to give you all the information I have, for what it’s worth. I have regrettably acquired a lot of experience with restore as well as driver conflicts since win7. Fortunately, this isn’t a computer I rely on. Too bad HP doesn’t care. Too many tablet options coming to market this year for me to continue doing HP’s work, tho.