I can’t renew my subscription, and I can’t get livePCsupport to respond. What is the deal?
I’m running Internet Security 2011 Pro, version 5.3.181415.1237. My Virus Signature Database Version is 8354.
I have 26 days left on my subscription. It nags me at least once a day.
When I try and renew it, the “Comodo Installer” complains “Please update your COMODO Internet Security 2011 Pro before continuing.” Yet, I have just done that (multiple times), from “More->Check for Updates”. When I run that, the wizard says “Your product is currently up-to-date.” So I seem to be stuck, unable to renew my subscription.
This is surely not what the sales department of COMODO wants the product to do with a customer who, like me, is ready to buy a renewal.
Then, when I attempt to use “COMODO livePCsupport”, I get a complainer that says “Please wait - your support request is being processed. A livePCsupport operator will be in contact shortly. Connecting to server …” That complaint has been “Connecting to server” for the last half hour.
The screen-shots below show my progress through this unhappy journey.
Can someone please suggest how I update this product?
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