Can't remove infected files

I know of at least two executable files in my downloads folder, identified as malicious and thus run in a sandbox by CIS. one had Heur.Packed.Unknown@1 and the other Heur.Suspicious@106626919. The Malware were successfully removed but the files can’t be accessed even with administrator permissions!
Why is that so? Is this how its supposed to be? I even tried to remove then with shredder utility but they couldn’t be accessed. How do I remove these files?

What error are you getting when you try to remove them manually using windows delete?

Can you please post a screenshot of the following:
Defense+ Logs (CIS > Defense+ > View Defense+ Events)
Antivirus Logs (CIS > Antivirus > View Antivirus Events)

this looks easy to remove man! try this:

Download Malwarebytes’ Anti-Malware (aka MBAM): Download Malware Removal 2023 | Free Antivirus Scan & Virus Protection Tool to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.

  • At the end, be sure a checkmark is placed next to Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware, then click Finish.

  • If an update is found, it will download and installthe latest version.

  • Once the program has loaded, select Perform quick scan, then click Scan.

  • When the scan is complete, click OK, then Show Results to view the results.

  • Be sure that everything is checked, and click Remove Selected.

  • When completed, a log will open in Notepad.

  • Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes’ Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes’ Anti-Malware\Logs[b]log-date.txt[/b]

*Download and scan with SUPERAntiSpyware Free for Home link:

*Double-click SUPERAntiSpyware.exe and use the default settings for installation.

*An icon will be created on your desktop. Double-click that icon to launch the program.

*If asked to update the program definitions, click “Yes”. If not, update the definitions before scanning by selecting “Check for Updates”. (If you encounter any problems while downloading the updates, manually download them from (copy and paste that website address) and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)

*In the Main Menu, click the Preferences… button.

*Click the Scanning Control tab.

*Under Scanner Options make sure the following are checked (leave all others checked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.

*Click the “Home” button to leave the control center screen.

*Back on the main screen, under “Select Scan Type” click Complete Scan.

*On the left, make sure you check [b]C:[/b].

*Click Start Complete Scan > Please be patient while it scans your computer.

*After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click “OK”.

*Make sure everything has a checkmark next to it and click “Next”.

*A notification will appear that “Quarantine and Removal is Complete”. Click “OK” and then click the “Finish” button to return to the main menu.

*If asked if you want to reboot, click “Yes”.

*To retrieve the removal information after reboot, launch SUPERAntispyware again.

*Click Preferences, then click the Statistics/Logs tab.

*Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

*If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.

*Please copy and paste the Scan Log results in your next reply.

*Click Close to exit the program.

If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a USB drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
Download link: