Can't get rules, authentication error

Free Modsecurity rules - Comodo Web Application Fi
#1

Hello,

Today I installed Comodo WAF in a cPanel server.
When I go to WHM to check the plugin, the rules version shows this:

Current rules version 0 (Connection error: Auth failed)

If I run the updates manually I get this:

25/01/17 14:01:35 updater[679189]  debug is ON, level = 10
25/01/17 14:01:35 updater[679189]  create pid file
25/01/17 14:01:35 updater[679189]  rules are not installed, try to install
25/01/17 14:01:35 updater[679189]  lwp_params: timeout=60 sec, save_to_file flag: 1
25/01/17 14:01:36 updater[679189]  HTTP response code: 403
25/01/17 14:01:36 updater[679189]  Error reason: Auth failed
25/01/17 14:01:36 updater[679189]  ERROR: can't connect to CWAF rules server
25/01/17 14:01:36 updater[679189]  update process finished!

Updated the credentials in Configuration tab → CWAF credentials, same issue.
I tried disabling the firewall and running the update again but got the same error.
I reinstalled Comodo WAF but still have the same problem.

The credentials are fine because I can use them to login in https://waf.comodo.com/

Any help with this would be very appreciated.

Thanks.-

#2

Hello,

tell me, please, if you use some special symbols in your password. We recommend to use letters and digits only.
In this case just, please, change your password at https://accounts.comodo.com/

#3

Yep, a couple of symbols. I will try that and let you know.

Thanks!

Edit:

That solved it =)