Aloha! I’ve often read in the COMODO forums but this is my first post.
I’ve been using Comodo happily for some time. I recently started getting alerts that my virus signature database was not up-to-date. I think it last updated on August 31, 2011. I get the “download stuck at 5%” problem when I initiate an update.
I used this link to try to download the new database manually:
In Firefox I get the error “The connection was reset.” I thought it might be an Adblock Plus causing the problem, but disabling it didn’t help. I also tried IE and Chrome. Neither could successfully download it either. I can download the CIS installer from Comodo.com and anything from other sites. It seems to be only Comodo.com that I’m having trouble downloading from.
I re-downloaded the CIS installer and re-installed, but I did not remove the old installation. I was surprised that it didn’t retain my old setup but started with a fresh set of rules.
I read that adblockers could mess with your hosts file, causing similar problems. I checked my hosts file and there’s nothing but comments in it.
I’m running Windows 7 Home Premium 64-bit.
Version 6.1 (Build 7601: Service Pack 1)
COMODO Internet Security PREMIUM
Product Version: 5.5.195786.1383
Virus Signature Database Version: 1
I previously had AVG and ZoneAlarm running on this computer but I traded them in for Comodo. I uninstalled AVG completely but still find bits and pieces lying about. It hasn’t been a problem.
I have Adblock Plus, NoScript and CS Lite installed on Firefox. I tried downloading with all extensions disabled but that didn’t help. The other browsers are pretty clean.
I’m running Dropbox, Mozy, and I have a cat and a dog.
Let me know if there’s anything else I can add that might help with a diagnosis.