Can't Connect

Security Products & Services Comodo TrustConnect - CTC
#1

Hi,

I installed the TrustConnect Clinet and signed with the Free Service. I am unable to connect to the service since yesterday.

This is the log

2009-10-15 18:42:50 used old config
2009-10-15 18:43:11 1 Unable to retrieve server list. Error code = 12002
Options error: Unrecognized option or missing parameter(s) in TrustConnect.ovpn:29: ®U (2.1_rc4)
Use --help for more information.

Please help! thanks

#2

Hi

It seems that you don’t have Internet connection. Please check your Internet connection .
Check if you can download configuration file http://downloads.comodo.com/trustconnect/client.conf ?

#3

I do have internet connection. I was able to download the file you suggested.

I am running this on Windows 7 64 Bit Trail edition. TrustConnect is allowed in Windows Firewall for Public and Home Networks.

#4

This is the new log

2009-10-15 19:54:35 used old config
2009-10-15 19:54:56 1 Unable to retrieve server list. Error code = 12002
Thu Oct 15 19:54:56 2009 OpenVPN 2.1_rc4 Win32-MinGW [SSL] [LZO2] built on Apr 25 2007
Enter Auth Password:
Thu Oct 15 19:54:57 2009 LZO compression initialized
Thu Oct 15 19:54:57 2009 Attempting to establish TCP connection with 69.93.174.106:443
Thu Oct 15 19:54:57 2009 TCP connection established with 69.93.174.106:443
Thu Oct 15 19:54:57 2009 TCPv4_CLIENT link local: [undef]
Thu Oct 15 19:54:57 2009 TCPv4_CLIENT link remote: 69.93.174.106:443
Thu Oct 15 19:55:42 2009 [ComodoVPNS-2] Peer Connection Initiated with 69.93.174.106:443
Thu Oct 15 19:55:44 2009 AUTH: Received AUTH_FAILED control message
Thu Oct 15 19:55:44 2009 SIGTERM[soft,auth-failure] received, process exiting
#5

It seems like some Internet connection issue. Do you use some proxy to the Internet connection?

You may try to do next steps:

  1. Download file here: http://downloads.comodo.com/trustconnect/free_client.conf

  2. Save it in the directory
    C:\Program Files(x86)\Comodo\TrustConnect\config
    with name TrustConnect.ovpn

  3. Try to connect again.

If this not help, I recommend you contact to Comodo support:
https://support.comodo.com/index.php?_m=tickets&_a=submit

#6

I am not behind a proxy.

I tried what you suggested but It did not work like it’s suppose to.

Weird thing happened. The TrustCoinnect Client showed that I haven’t been connected. But when I opened Google, it took me to Google UK. I checked my IP via Whatsmyipaddress and it showed two IP addresses. It was mentioned there that I am using a proxy. Proxy is of U.S origin. Comodo was written in the address.

Even though I closed trust client but still Google UK opens with the Comodo Banner at the Top.

I have disabled the Network Connection, TAP Win 32 Adapter, and was back to my normal internet.

I am going to contact support as you suggested.

Many thanks for trying to help.