Cannot update virus database behind proxy [RESOLVED]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

Computer joined to domain. Able to update CIS under Miscellaneous but cannot update virus database.

Reason: Virus database update does not use proxy settings (tries direct connection) whereas CIS update uses browser proxy settings.

  1. 32-bit
  2. Vista SP1
  3. BOClean 4.27, Windows Defender and SafeSurf 1.0.0.6
  4. Unable to update virus database when using a proxy
  5. Set browser settings to :8080 and tried configuration file (proxy.js).
  6. Defense+ = Clean PC Mode. Firewall = Safe Mode
  7. n/a
  8. Administrator account. UAC disabled.

:slight_smile:

#2

So you cannot get updates through a proxy… that it pretty lame!
So Comodo designed these marvellous tools (AV, firewall and Internet security) but millions of us are unable to update it because they did no t include two silly boxes for the proxy and the port.

Sorry to say that I will have to uninstall Comodo from my two PCs and no recommend it to tens of other people. That is a petty.

#3

Hi edelrc

CIS is able to update fine as it uses the browser’s proxy settings to connect. However, I am stuck with the original virus signature as it tries to make a direct connection instead (ignoring any proxy settings). Not a real problem as I’m relying mosting on Defense+ but still, it shouldn’t be too hard to fix. Hopefully it will get fixed in an upcoming update.

:slight_smile:

#4

Yep I have the same problem when I installed CIS at work. CIS update OK, AV signature not. Proxy, of course.

#5

+1 for me Vista, Sp1 Enterprise x32.

#6

Good news :-TU. I read a reply from Melih somewhere (I can’t find it now) saying that this was going to be fixed in the next update.

;D

#7

Hello everybody!

I have this same problem:

  1. Dell Latitutde D630 with an Intel Core 2 Duo
  2. Windows XP SP2 (32 bit)
  3. CIS 3.5.54375.427, Comodo BOClean and Checkpoint SecureClient
  4. Installed CIS at the office behind a proxy server. Antivirus and CIS updates worked perfectly. But when I’m at home I disable the proxy server in Internet Explorer to access the Internet. In this situation I cannot update the antivirus but checking for CIS updates apparently works.
  5. Antivirus updates work when I’m at the office behind the proxy or when I connect to the VPN using Secureclient (in this situation Internet connections work through the proxy server)
    6.Defense+ and Firewall+ mode: both are in safe mode.
    7.N/A
    8.I’m using an Administrator account.

Hope this problem is solved soon. I replaced ZoneAlarm 8 with CIS, and CIS is faster when booting or closing Windows and, except for this bug, seems as good or even better than ZoneAlarm. Congratulations Comodo!! (:CLP)

#8

I would sure like to know when that update is expected to be released. I am a bit nervous running for too long with old virus definitions… :-\

#9

It’s fixed ;D. Just update with CIS.

:slight_smile:

#10

Really? When trying to update, CIS says: “Updates are available. Please click on ‘Next’ button to start the update process’”. Following this, after clicking on ‘Next’ we see the message: “Error 113 … Seems Internet connection lost halfway during update download…” Of course, this is a progress, but…

#11

It looks like CIS update works after replacing predefined policy for “Comodo Internet Security” from “Outgoing only” to “Trusted application”.

#12

You need to get the build 432 for everything to work right, this can happen. :slight_smile: Export your configuration & do a reinstall and import your original settings.

Josh

#13

Thanks for the info. Is the build you mentioned available for download? It looks like the download link on Comodo site isn’t updated yet.

#14

Et voila: https://forums.comodo.com/feedbackcommentsannouncementsnews_cis/fyi_comodo_internet_security_3555810432_update-t30300.0.html .

#15

Still have this problem.
Is there any solution?
I use CIS 3.5.57173.439

#16

I also keep getting this Error 113 and there is nothing wrong with my internet connection.
I am currently running CIS version 3.5.57173.439 on Windows Vista Home Premium 64-bit.
Is there a solution to getting the updater to work properly?

#17

Version 3.8.x support full proxy and authentication, please upgrade to the latest version.

#18

I still believe there is a problem even with the latest build. Builds prior to this did work (most of the time). Since the proxy section was added, I haven’t been able to update my virus DB yet :(. I’ve posted this issue in another thread but if someone could confirm that this does work, then I can then look for problems my end.

:slight_smile:

#19

I’m at 986 at the moment.
There was also a post from umesh about not having the update servers available, because of infra updates, from the top of my head that was yesterday…

#20

Just checked and the latest DB is still 986. Just be patient I guess…