Cannot Uninstall. You are currently in User Mode

Help for Comodo AntiVirus
#1

When I attempt to remove CAV 2.0.12.47 via AddRemovePrograms on WinXPpro SP2, I get this message :

Cannot Uninstall. You are currently in User Mode

What does that mean and how do I get past this to remove CAV ?

#2

Is there any guidance on how to manually uninstall CAV 2 ?

Is this sufficient :

  1. Search and removal of all registry entries containing “comodo” and “cavasm” .
  2. Remove regkey “HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\monln” .
  3. Remove the “C:\Program Files\Comodo” dir .
  4. Remove the “C:\Documents and Settings_user_\Local Settings\Application Data\Comodo” dir .
  5. Remove the “C:\Documents and Settings_user_\Application Data\Comodo AntiVirus” dir .
  6. Remove the “C:\Documents and Settings\All Users\Application Data\Comodo” dir .
  7. Remove the “C:\Documents and Settings\All Users\Start Menu\Programs\Comodo” dir .
  8. Remove “C:\Winnt\system32\drivers\cavasm.sys” .
  9. Remove “C:\Winnt\system32\monln.dll” .
  10. Remove “C:\Winnt\system32\CavEmLSP.dll” .

Where is the CAV 2 install log file that shows what changes it made during installation ?

???

#3

Did I make a reasonable effort at answering my own quetstion ?

I see that there are forum moderators here

N.T.T.W.
Little Mac
panic
justin1278

participating in other threads. Won’t you folks toss me a bone and give a hint or a confirmation as to whether my list of uninstall items is sufficeint ?

#4

and I see thousands of other users over there. :wink:

Sorry, I didn’t see your original posting from July and only picked up your post from today.

Re. your original post, the error message will apear if you attempt to uninstall CAVS and you are logged in as a standard user, rather than as an adminstrator, or an administrator equivalent.

The listing you’ve provided LOOKS reasonably complete, but I’m not on a CAVS equipped PC at the moment, so I can’t be 100% certain. I do know that you have not listed CAVSE.EXE, which is the CAVS scan engine executable. A PC running the current version of CAVS2 Beta should show two instances of CAVSE.EXE running in Task Manager.

The recommended method of uninstallation is to log in as an adminstrator and use the UNINSTALL program in the Comodo AntiVirus start menu entry. After this has completed and you have rebooted, you can then do a registry check for the objects you have outlined, as well as making sure the actual CAVS folders have been removed.

Again, our apologies for allowing your post to slip through the cracks.

cheers,
Ewen :slight_smile: