I am trying move my Comodo license to a different computer which means installing a different AV on this device but it is being blocked, thinking Comodo is still installed.
Problem computer:
Surface Go
Windows 10 Home (1903)
I used the official uninstaller and it still blocks the other AV installation
I followed all sections in this thread, but each instruction showed no entries. Seems like the uninstaller worked, but there must still be an entry somewhere that the computer can see.
I tried re-installing Comodo to run the uninstaller again but this has now just added a SECOND entry that is blocking me from installing other AV
I have various logs available, from here but would rather PM these instead of attaching
help would be greatly appreciated, thanks.
Hello FOO_SAYS,
Thank you for Reporting.
Are you sure you are using the latest Comodo uninstaller tool (Select upon your windows bit),Please confirm and try.
Note : During Uninstallation it needs twice reboot of your PC for Complete uninstallation of the program so please don’t ignore them.
And Could you please confirm this too :
Did you ever see the Comodo installer is present in the Add/Remove Programs in your Control panel (or) it will still running in the Task manager (or) Did you see the Comodo files in the Program data/Program files.If it’s not there in the sense i’m sure comodo is not involved in the blocking (or) some other software may involved.
If you still facing the issue kindly enclose the Screenshot of the blocking image.
Kind Regards,
PD
Hi Dharshu,
Thanks for your rapid response.
I did download the latest uninstaller, yes
It did reboot twice, yes
I also tried a manual uninstall prior to the tool. Uninstalling it from add/remove, so it was there, prior to using the tool.
Unfortunately, I do not currently have access to the problem computer, but the screenshot is identical to the following image (except COMODO appears instead of Avira
Many thanks
Running the following command still sees residue of Comodo on the PC, still blocking installation of other AV.
C:\WINDOWS\system32> Get-WmiObject -Namespace "root\SecurityCenter2" -Class AntiVirusProduct
__GENUS : 2
__CLASS : AntiVirusProduct
__SUPERCLASS :
__DYNASTY : AntiVirusProduct
__RELPATH : AntiVirusProduct.instanceGuid="{9E3E06E3-F8E0-3C44-2336-BBD8AF8F84B8}"
__PROPERTY_COUNT : 6
__DERIVATION : {}
__SERVER : *****
__NAMESPACE : ROOT\SecurityCenter2
__PATH : \\*****\ROOT\SecurityCenter2:AntiVirusProduct.instanceGuid="{9E3E06E3-F8E0-3C44-2336-BBD8A
F8F84B8}"
displayName : COMODO Antivirus
instanceGuid : {9E3E06E3-F8E0-3C44-2336-BBD8AF8F84B8}
pathToSignedProductExe : C:\Program Files\COMODO\COMODO Internet Security\cfpconfg.exe
pathToSignedReportingExe : C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
productState : 393232
timestamp : Fri, 20 Dec 2019 13:00:11 GMT
PSComputerName : *****
__GENUS : 2
__CLASS : AntiVirusProduct
__SUPERCLASS :
__DYNASTY : AntiVirusProduct
__RELPATH : AntiVirusProduct.instanceGuid="{05AFA9EE-1ABD-A226-D250-B41671D7635C}"
__PROPERTY_COUNT : 6
__DERIVATION : {}
__SERVER : *****
__NAMESPACE : ROOT\SecurityCenter2
__PATH : \\*****\ROOT\SecurityCenter2:AntiVirusProduct.instanceGuid="{05AFA9EE-1ABD-A226-D250-B4167
1D7635C}"
displayName : COMODO Antivirus
instanceGuid : {05AFA9EE-1ABD-A226-D250-B41671D7635C}
pathToSignedProductExe : C:\Program Files\COMODO\COMODO Internet Security\cfpconfg.exe
pathToSignedReportingExe : C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
productState : 397328
timestamp : Thu, 19 Dec 2019 10:12:21 GMT
PSComputerName : BARB-PC
running the following command cleared this issue and allowed me to continue
Get-WmiObject -Namespace root\SecurityCenter2 -Class AntiVirusProduct | ForEach-Object{$_.Delete()}