Cannot restore Thunderbird email

I had to totally rebuild my pc and am now having a problem restoring Thunderbird email. The restore screen looks as if it’s successful, however none of the restored folders exist. I’ve attached a log of the restore process.

I processed two File & Folder backups that restored fine.

The backup contains email for three accounts. I believe I have set up Thunderbird with the same account names, but have no way to know for sure.

Please let me know if you need any more information

Any help would be greatly appreciated.


Comodo Backup version 2.2.127000.12
Windows 7 64 Ultimate

One additional note…it seems that the emails that are not showing up are in ImapMail\Local Folders and its subfolders. Anything not in that folder looks like the restore worked. The problem is that most of the emails are in Local Folders.

[attachment deleted by admin]

Go to Control Panel → Folder options and enable “Show hidden files” and disable “Hide protected operating system files”.
The restored files as shown in log should be visible then.

Please let me know what version of Thunderbird were you using before and after the restore.


Thanks for the reply Emanuel.

I always have my pc set that way. I did find that my original settings for one of the accounts was POP but when setting up Thunderbird this time, it defaulted to IMAP. However, even after correcting the setup, I still could not get the backup restored.

Luckily, I also had the complete AppData folder backed up and have since been able to restore my mail folders using that. I hadn’t realized I had that as well as the email backup.

I really don’t have any idea why the email restore didn’t work. However, it would be nice if in the logs there were some messages as to what account information the restore was expecting as opposed to what was currently set up in the email client.