A. THE BUG/ISSUE (Varies from issue to issue)
Can you reproduce the problem & if so how reliably?:
No
If you can, exact steps to reproduce. If not, exactly what you did & what happened:
1:UNRECOGNIZED FILES
2:Lookup
3:Submit
One or two sentences explaining what actually happened:
Cannot lookup the rate of files in the cloud
One or two sentences explaining what you expected to happen:
Can lookup the rate of files in the cloud
If a software compatibility problem have you tried the advice to make programs work with CIS?:
N/A
Any software except CIS/OS involved? If so - name, & exact version:
I think no
Any other information, eg your guess at the cause, how you tried to fix it etc:
reinstall CIS
Use diagnostics tool
Also the diagnostics report:CisReport_x64_v10.0.2.6420_20171202-234935.zip - file on EasyPaste.org
B. YOUR SETUP
Exact CIS version & configuration:
10.0.2.6420
My Configuration:comodo.cfgx - file on EasyPaste.org
Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
firewall (Safe mode)
Auto-Containment
HIPS (Safe mode)
VirusScope
Have you made any other changes to the default config? (egs here.):
Firewall
Yes
Have you updated (without uninstall) from CIS 5, 6 or 7?:
No
[b]if so, have you tried a a a clean reinstall - if not please do?[/b]:
Yes
Have you imported a config from a previous version of CIS:
Yes
[b]if so, have you tried a standard config - if not please do[/b]:
Yes
OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
Win 10 Home Build 1703 KB4048954 x64 Admin No VM.
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
Bitdefender free version
Cybereason RansomFree