I posted early today after installing CFP (it’s 2am in the UK now and I have been trying to resolve this all day with some persistence while also consulting previous forum posts). Now I seem to have moved a step forward but not to a solution.
Earlier today I described how XP hung up on ‘saving your settings’ when attempting to shutdown - and never progressed to ‘windows is shutting down’. Well I got a small step forward when I discovered that with CFP running as long as I wasn’t connected to the internet there wasn’t a shutdown problem.
There seems to be a modem related issue here.
The Problem: I can connect to the internet on start up with CFP running. But I cannot disconnect. I have to force a disconnect from the Task Manager - after which I cannot reconnect.
CFP has to be running for this problem (which I haven’t experienced before) to occur. These are the scenarios:
- If I disable CFP in msconfig there are no problems at all - but then I dont have a firewall! Simply exiting CFP or turning off all monitoring has no effect
- As soon as I turn on (i.e. start CFP) regardless of whether it was or wasn’t enabled in msconfig, the problem occurs.
In summary: why is CFP causing me a modem problem?
Unless I disconnect I can’t seem to shutdown - and with CFP running I cannot disconnect normally.
Any help will be greatly appreciated. I am not particularly technical so will not be able to take this further on my own.
What kind of connection are you using?
Thanks for the reply.
I’m using a DSL broadband connection (1.1Mbps). The modem is a Sagem Fast 800-840. I trust this covers it. Let me know if you need any more data.
This is going to be one of ‘those’ problems
In almost every situation where Windows fails to shut down correctly, it has been caused by, either hardware incompatibility, legacy driver issues or software incompatibilities. The problem is, identifying which of those categories you problem fits within.
Have you checked the Windows Event Log?
Hi again, Toggie,
Sorry for such a delay in response. I didn’t want to be a baby and ask you what the event log was. So in between times I did some looking into it and I found out that it is probably the Event Viewer you were pointing me to. (I hope it was!). Then of course I had to look into its contents and find out what it represents. I have also been looking through the forum for help from problems posted in the past.
Within my limited frame of knowledge I have paid attention to three aspects in the Application and System messages:
- messages at startup
- messages at shutdown: after connecting to the internet and forcing a shutdown through the Task Manager
- any new type message since installing CPF
I have kept my sessions short - just enough to connect and disconnect from the broadband connection.
There is only one new type message:
[i]The following handles in user profile hive ….have been remapped because they were preventing the profile from unloading successfully:
This is a UPHclean message 1401. But I only installed UPHclean after shutdown problems with CPF. So no wonder it’s new.
Becuase I have seen much about svchost.exe in the forums I followed the advice and set the Alert level to very high and disabled ‘Do not show any alerts for applications certified by Comodo’. This generated a lot of alerts about svchost.exe which I allowed - and svchost.exe now has 12 or so entries for ‘Allow’ in the Application monitor.
But this still hasn’t resolved the ‘disconnect’ and modem issue. The connection is effectively disabled once a disconnection occurs - or is initiated by me.
Is the issue so complex/unknown and requiring so much investigation that it will be a bit of a trial I am putting you through, Toggie. I have stayed with it so far because, other than for this problem, I like having CPF on my system. It’s a nice piece of software.
With thanks, discs.
I didn't want to be a baby and ask you what the event log was.
Apologies, sometimes I assume too much.
Is the issue so complex/unknown and requiring so much investigation that it will be a bit of a trial I am putting you through, Toggie. I have stayed with it so far because, other than for this problem, I like having CPF on my system. It's a nice piece of software.
Unfortunately shutdown issues are the bane of a lot of XP users and there are no easy answers Clearly, if your problems go away when CFP is disabled, it indicates a conflict somewhere.
Right now, I’m going to refer you to this page: http://www.theeldergeek.com/shutdown_issues_in_xp.htm
I suggest you might want to look at the power management issues. failing that, it may be you will need to file a ticket with Comodo support.
I’m sorry I can’t be more specific. Let me know how it goes.