A. THE BUG/ISSUE (Varies from issue to issue)
Can you reproduce the problem & if so how reliably?:
In the same machine - over and over every time
If you can, exact steps to reproduce. If not, exactly what you did & what happened:
1: ON A CLEAN SYSTEM previously scanned with MBAM 2.1.8 and SPYBOT v2.5 (post Win10 install)
Download fresh copy of C.I.S. (Free) - go to download folder - RIGHT CLICK - RUN as Administrator
2:During installation (usually de-select Comodo DNS features and Geek Buddy) - customize install - no to import of chrome stuff into Chromodo
3:Minimize WIDGET SIZE on completion (by removing lower 3 optional - viewable features)
One or two sentences explaining what actually happened:
On initial quick scan / when “definition updates” happening in background - ONCE - scan finished 0 infections found - asked to reboot
On reboot - Comodo Status Bar - stated needs updates - upon update -by clicking either the fix-it button or update button - Update box popped up… 4 “x” 's - all updates fail.
One or two sentences explaining what you expected to happen:
Expected the update to work. Found the Microsoft firewall (internal to win 10) was also on… - disabled it… went back into Comodo - re-launched the “Update” button - Failed - all 4 updates - 4 “x” 's
Thinking - maybe - I got a corrupted download that installed virtually flawlessly (except it didn’t turn Win 10 firewall off)
I downloaded another copy (this time with Win 10 firewall off) - Uninstalled Comodo - through Programs and Features - uninstall
Required a reboot
on reboot - followed the same procedures as above - except - I said NO to installing Chromodo -since Chromodo Icon was still on the screen.
Same Results upon completion - could not update.
Booted into safe mode with networking - was able to update.
Came back out to Normal Mode - on reboot - COMODO Status widget changed from RED to Green
Performed a full scan - found 1 infection - (False positive) on NirSoft\produKey.exe (another bug report for another day)
2 hours later - tried a forced update while in Normal mode - by clicking on the UPDATE button - 4 “x” 's - Failed.
-although Comodo Widget “status” stayed green.
CONTACTED COMODO HELP FORUM to report issues.
If a software compatibility problem have you tried the advice to make programs work with CIS?:
Comodo Help Forum advised me to UNINSTALL SPYBOT as sometimes it could/might run conflict.
Any software except CIS/OS involved? If so - name, & exact version:
Spybot v2.5 (Post Win 10 setup/install)
UINSTALLED Spybot - Launch current install of Comodo (CIS) - same problem no updates.
Any other information, eg your guess at the cause, how you tried to fix it etc:
Well - initially I thought - since I can update in MBAM -normal mode… AND Spybot (when it was present) - Normal Mode
AND I could surf the web using Edge and Chromodo - that it might be COMODO Specific blockage.
DON’T KNOW if the “HOSTS” file is accessed during BOOT into SAFE MODE WITH NETWORKING
So - I Took a QUICK LOOK to see… if…by NAME (since I don’t know Comodo Server I.P. Addresses) - if - by chance it was listed in the “HOSTS” file - I could remove it… - reboot… and voila… Comodo Works!? ? - to no avail - no entry that I could recognize in “HOSTS” - so no changes. Second assumption - SAFE MODE - not access “HOSTS”? or maybe it does…and the problem isn’t there.
B. YOUR SETUP
Exact CIS version & configuration:
C.I.S. v8.2.0.4703 initially -dbase23222 (not updating)
Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
Yes to A.V. , Yes to Firewall, Yes to VirusScope, NO TO GEEK BUDDY - Yes to CHROMODO
NO to Everything else (no Chromodo imports from Chrome) - No to Comodo DNS…etc
Have you made any other changes to the default config? (egs here.):
ONLY upon 2nd - and 3rd re-install - saying NO to CHROMODO since its icon appears to still be on the screen
Have you updated (without uninstall) from CIS 5, 6 or 7?:
No - v8.2.0.4703 WAS INITIAL and only copy
if so, have you tried a a a clean reinstall - if not please do?:
Have tried clean install twice after uninstall and reboot… - once while SPYBOT 2.5 was present/resident and ONCE AFTER Spybot was uinstalled and system re-booted… - NO CHANGE - NO DETECTED INTERFERENCES - STILL NO UPDATES.
Have you imported a config from a previous version of CIS:
NO
if so, have you tried a standard config - if not please do:
not sure what "standard config" means - with all the bells and whistles turned on? Has worked fine in my win7 for months with the above "options" not invoked...and updating in this network - has been fine (so that eliminates black-listed i.p. address.. (of router.. etc)
OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
WIN 10 Home - 64 Bit
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
a=MBAM v2.1.8 b=NONE
C. ATTACH REQUIRED FILES (delete this section (section C) after attaching required files)
Always attach the diagnostics file (instructions on how to do this provided here) and the KillSwitch Process List (instructions on how to do that provided here) and put the resulting file in a zip file. Both should then be attached to your post.
Note that additional information may be requested by the processing Moderator.
Not sure if I did this Diag Report correctly - it is in .xml format -(not on list of allowed file formats)
also… instruction link - to “KillSwitch” only showed options for CIS V5.x and V6.x - therefore… a) not comfy with 8.x and b) not comfy on WIN 10 (with clearer instructions - guidance will follow up)
** there was no application on WIN 10 platform that would allow me to see/edit / OPEN .xml file - first attempt to send it… COMODO SERVER REJECTED
Diag Report when it finished on screen of Win 10 unit said. .“No Errors Found” - so it thinks it is okay
tried all their tricks… full compliance… now… 
but life has stagnated without proper function on the laptop… for too long…