I am having issues with the gui pop up alerts with comodo, I always have since version 3.5. Every time I click on the alert where it mentions the actual process being affected to get more info. It freezes every single time. It locks up and since u can’t actually quit comodo via process manager or process hacker, than u have to restart.
I am not the only one getting this problem either the only work around that I have found is to just not click the process link.
The bug/issue
What you did:Click the process for more information on the alert screen popup
What actually happened or you actually saw:completely froze have to restart
What you expected to happen or see:it freeze
How you tried to fix it & what happened:tried complete reinstall/reformat, still does it
If its an application compatibility problem have you tried the application fixes?:I don’t think it is
Details (exact version) of any application involved with download link:all comodo CIS versions or firewall from 3.5 and up
Whether you can make the problem happen again, and if so exact steps to make it happen:have a pop up alert and click the process link
Any other information (eg your guess regarding the cause, with reasons):
Your set-up
CIS version, AV database version & configuration used:latest as of today and versions 5.0
a) Have you updated (without uninstall) from CIS 3 or 4, if so b) have you tried reinstalling?:Yes
a) Have you imported a config from a previous version of CIS, if so b) have U tried a preset config?:No I alwasy recreate mine
Other major changes to the default config (eg ticked ‘block all unknown requests’, other egs here. )No
Defense+ and Sandbox OR Firewall security level:default levels
OS version, service pack, no of bits, UAC setting, & account type:windows xp sp3, account type admin
Other security and utility software running:CIS
Virtual machine used (Please do NOT use Virtual box):none I hate them
Ah ok so you have verified my report and you are moving to actually reproduce the issue and fix the bug. Alrighty then, I think we can consider this reporting buisness done with.
What you did: Clicked on the process name in the Defense+ Alert window. (see attached images)
What actually happened or you actually saw: Comodo Firewall froze and stays frozen until system restart. (see attached images)
What you expected to happen or see: The application information window.
How you tried to fix it & what happened: I disabled the TeraCopy Context Menu, and this resolved the issue (see below). (Perhaps this is a bug that needs to be solved by TeraCopy…)
If its an application compatibility problem have you tried the application fixes?: It is an application incompatibility: TeraCopy. Disabling the TC context menu solves the issue. (see below)
Whether you can make the problem happen again, and if so exact steps to make it happen: Install TeraCopy. Then click on the process name in the Defense+ Alert window.
Screenshots of related event logs and the active processes list: not applicable, I guess. Besides, the cause is now known…
A CIS config report or file. not applicable
Crash or freeze dump file: not applicable
Your set-up
CIS version, AV database version & configuration used: Comodo Firewall only: v5.0.163652.1142
a) Have you updated (without uninstall) from CIS 3 or 4, if so b) have you tried reinstalling?: Clean install of latest version.
a) Have you imported a config from a previous version of CIS, if so b) have U tried a preset config?: Clean install, not applicable.
Other major changes to the default config (eg ticked ‘block all unknown requests’, other egs here. ) Not applicable as the cause is known and unrelated to this.
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