BSOD on Windows Vista probably while updating [M1735]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
1

Hi to the developers,

the bug is explained here

https://forums.comodo.com/install-setup-configuration-help-cis/blocker-with-latest-build-only-t113943.0.html

where you can download the dump file.
Thanks for investigating this bluescreen that arises at boot after installing the latest build of CIS, optimized for w10 (while I have Vista).

thanks.

2
  1. You have to attach full dumps.
  2. Please use required format.

Thank you.

3

Here the full dump required.
(That is all what the bluescreen produced, I hope its enough at least to see the cause).

[attachment deleted by admin]

4

That’s not a full dump. It’s a minidump-- not really useful.

5

where could I find the full dump? what folder? thanks.

6

For example, see steps provided here : http://www.bitdefender.com/support/how-to-generate-full-memory-dumps-(my-system-crashes-with-a-blue-screen-bsod)-1169.html

7

Thanks for the link.
I found MEMORY.dmp in C:\Windows, from 14th december 2015, 2:15 PM.
A file big in size, even if RAR compressed, now I try to upload it :wink:

Upload unsuccessfully. I try again hmmmm

8

You need to upload the dump to a file sharing site or if you have a microsoft account you can use https://onedrive.live.com as it is too big to attach here

9

here is it:

http://www18.zippyshare.com/v/brf7tUys/file.html

10

Just to check-- Are you sure that CIS caused your issue?


Process Image : ntkrpamp.exe
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a

Are you running Windows Vista with more than 3GB of RAM?
https://support.microsoft.com/en-us/kb/929777

…

Are you running Windows Vista with latest service pack?

11

Hi, I said caused by CIS because it happens at this point
http://postimg.org/image/i9zr2kltf/
when the CIS icon is not visible.

Since 2008 I am running Vista32 4GB (real 3,30GB).

https://support.microsoft.com/en-us/kb/929777
this seems related when installing Vista.

yes, Vista SP2 since…I dont remember…4 years?
zero issues until december 2015 hmmm

perhaps the latest MS Bulletin from 8th December is causing the bluescreen?

12

Try to uninstall CIS. Does the issue persist?

Thank you.

13

hmmm this is not easy to do.
I need the pc working in internet and without AV…I can not be sure that I perform this unistall. Perhaps I will do it when I am sure that I could not use the pc for a while hehe

But in the meantime I sent the dump to microsoft support, to see better if it is MS Bulletin related issue.

14

If I understand correctly, this issue does not happen every time?

Thanks.

15

Hi,

yes you are right. For example today and yesterday all is very good.

16

Hi, bad news:

  1. boot ok!
    after the boot I opened CIS interface, I clicked on Update.
    Exactly at this point: OS hang. Permanent hang. Mouse dead.
    Turn power off.

  2. Wait 15 minutes.
    Turn the pc on.
    boot perfect.
    Open CIS interface. Click Update.
    perfect.
    Wait until the end of the update process.
    perfect.

countdown in the CIS interface, as usual when an update is successful.
at the end of the countdown…
bluescreen!!!

  1. another bad news:

even if my settings are “create complete dump” (see above your link, overwrite…)
I found:
zero minudumps, and zero memory.dmp!
In other words, after this bluescreen, I have only the above attached OLD dump from 14th december.

If it helps (but unfortunately it will not help) I wrote manually the code during the bluescreen:

STOP: 0x0000008E (0xC0000005, 0x82525574, 0xA2B52AD4, 0x00000000).

17

  1. Your previous BSOD is different from the one you experience.
    Previous one is : 0x0000000a (0x00000030,0x00000002,0x00000000,0x8244fe21)

  2. From my observations, you’re not using ‘Complete memory dump’ field due to small size of dmp file ~ 195 MB. You’re probably using ‘Kernel memory dump’.
    i. Run > regedit
    ii. Go to : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl
    iii. Manually set the CrashDumpEnabled registry entry to 1
    iv. Restart computer system

18

yes, the key was set to 1, and I see:
http://postimg.org/image/9pdji6uul/

where “Immagine memoria completa” means exactly “Dump memory complete”.

Very unfortunately this bluescreen from today leaved zero reports hmmmm
and notice please that I leaved the bluescreen for 30 minutes to give the possibility to collect all the data.
I wonder if I should wait more than 30 minutes…at a certain point I turn the power off.

19

Please attach a diagnostics report.
(?) > support > diagnostics

20

support from CiS interface? or event viewer of Vista?