BSOD after update

Comodo Internet Security - CIS Install / Setup / Configuration Help - CIS
#1

Hi, I am using v3.8.64739.471 and I got a notice that there is a new version out. So I update, reboot and get the blue screen (it clicks off so fast that I do not have time to read all the information on it) and the computer shuts down and reboots itself continually. I then restarted in safe mode, did a system restore and everything was fine. Then I get another update notice. So I think it might have been a bad download and tried it again. Same results. Another system restore.
If I do have v3.8.64739.471, why am I being told that there are updates?
Tom

P.S. Hi again, I did a complete uninstall using REVO and downloaded the new version and the same thing happened. Uninstalled everything again and installed v3.0.25.378. Everything is working well…now.
Thanks,
Tom

Vista Home Premium 32

#2

What other security program are running in the background? Try disabling them and see if that helps. If it helps enable one by one and see where things go wrong.

#3

Uh…no! I am back to v3.5 and will stay there for a week or two after the next update comes out. I have Spy Sweeper (plus AVG, Defender & Mlwrbyts) and I am not disabling it for any reason. Thank you.
Tom

#4

Flashback to why I switched from Zone Labs products – unstable upgrades…

I also run SpySweeper and NOD32 a.v.

3.8x…471 build gives me BSOD consistently w/in 30 seconds of boot. Tried uninstalling and reinstalling several times. I tried whacking cmdguard.sys in safe mode – that stopped the BSOD (and CIS, of course). Here’s the blue screen info:

APC_INDEX_MISMATCH

*** STOP: 0x00000001
(ox805B040E, 0x00000000, 0x0000FFFE, 0x,00000000)

*** cmdguard.sys – Address 805B040E base at 805AD000, Datestamp 499a540c

Phys mem dump failed w/ status 0xC0000010

#5

I’m no good at reading BSOD info, but the problem could be with your other security programs. Real-time scanners like CIS don’t always work well with others of the same kind.

#6

Jeremy,

I only use the firewall, not the a.v. Spysweeper and NOD32 have worked flawlessly w/ prior CIS versions, and the BSOD is triggered by CIS’s cmdguard.sys…

  Mike
#7

There are problems with Spy Sweeper and another program for which will be fixed in an update this week.

#8

Same here Mike, only the firewall. I have AVG 8 which is working (and playing with others) quite well.
Also, the same reason why I quit ZA.
Tom

#9

Hello

I’ve got also BSOD during installation of CIS. I’ve installed/uninstalled CIS 3.5 / 3.8 several times and one time I’ve got BSOD.
Vista x64 + CIS + Avast