BSOD after installing BOClean [Solved]

Discontinued Products Comodo BOClean Anti-Malware
#1

I decided to try out BOClean today. After I installed the program and did the reboot, it went straight to a Blue Screen of Death with Registry_Error message. I have uninstall the program but am still having BSOD everytime I start up in normal mode. Is there a fix for this ? Greatly appreciate any help.

Here’s the MS Problem Details

Problem Signature:
Problem Event Name: Bluescreen
OS Version: 6.0.6001.2.1.0.256.1
Local ID: 1033

Additional information about the problem:
BCCode: 51
BCP1: 00000001
BCP2: 8B024638
BCP3: 0124D000
BCP4: 00000368
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1

PS: My system is Vista 32bit

#2

Hey there and welcome to the forums (:HUG),

I would like you to answer some questions before we continue :slight_smile:

  1. What other security software are you using ?
  2. Are there any other software installed/uninstalled on the same time ?
  3. Can you go into safe mode ?

I hope someone on this forum can help you out (Rednose ? ;))

Xan

#3

Evening, Like Xan Asked… Please answer these questions

  1. What other security software are you using ?
  2. Are there any other software installed/uninstalled on the same time ?

CG

#4

  1. I have eset security suite as my anti-virus. I have several other antispyware such as webroot spysweeper, avg, malwarebyte, a2 antimalware, spywareblaster.

  2. There was no other software installed on at the same time as I make sure everything is closed before I installed this.

  3. I could get in safe mode and that seemed to be the only option I have to accessing my files since everytime I boot up in normal mode, it would reboot again giving me BSOD and Registry_Error message. I have try to uninstall, reinstall, but nothing seemed to help. I have used comodo firewall before with eset and it doesn’t seem to have any compatibility issues. Not sure what exactly happen though. Thanks for any input or advice you guys could give.

#5

Have you tried a system restore to a point before you installed BoClean.
OR
Sounds like something in the registry. Have you tried last known good configuration?
To load the last known good configuration in Vista reboot the computer and as it’s booting press and hold your “F8 Key” which should bring up the “Windows Advanced Options Menu”. Use your arrow keys to move to “Last Known Good Configuration” and press your Enter key.

One of my pc’s is running Nod32 v2.7 and BOC, no probs.

#6

Funny boy :stuck_out_tongue: I am no Windows expert :-[

Check the Windows Event Viewer ( Windows Event Log in Vista ) at the time the BSOD first appear. What is logged before that ? Maybe it gives a clue what caused the BSOD.

Greetz, Red.

#7

You are running two antivirus programs at the same time ? That is a nono

#8

Thanks but I got frustrated and decided to go ahead and do a clean install (after backup up all my files in safe mode). Now I install it on my clean installation with eset and everything is fine. I guess something in vista registry got corrupted or so. Thanks everyone for your advic :■■■■ (:AGL)e

#9

Glad you resolved it. :-TU :-TU

#10

Thread is now closed
Reason:
Issue is Solved

Please PM a Moderator to reopen

CG