Broken installer

Comodo installer is broken on all Windows XP computers running IE8.
With the online installer it fails after the extraction giving the 12157 ERROR…
With the offline installer all runs fine except that after the install, Comodo can´t update itself.

This is happening on ALL Windows XP computers

Please fix it

Regards

EDIT: All computers with Windows XP can´t access www.comodo.com on IE8. Even with a fresh install!

Hi rmps,

Comodo installer is broken on all Windows XP computers running IE8.
May you please provide system details?

Windows XP 32/64, Service Pack, Home/Professional etc.

With the offline installer all runs fine except that after the install, Comodo can´t update itself.
May you provide following file from Windows temporary folder: %temp%\cmdinstall.exe_XXXXXX.log.7z

e.g.
cmdinstall.exe_17-04-09_01.02.51.log.7z

Thanks
-umesh

Sorry for the lack of details.
I will write them down and upload the files as soon as i can.

Thank you for the reply
Regards

Same problems!
Can’t update and install new version of CIS.
Windows XP Pro x32 SP3 + almost all its updates.

Try changing the update server to http://download.comodo.com/ in proxy and host settings link which can be found in general settings > updates. Comodo Internet Security Software Updates, Download Software Updates | COMODO

Thank you, it works! All update tasks are completed now. After installing 10.0.1.6209 I got “Security Agent could not be started”, Diagnostics tool could not fix it. I have saved the report, but it is not so easy to upload 300 megabytes, I’m sorry.

Known issue see https://forums.comodo.com/bug-reports-cis/comodo-security-agent-could-not-be-started-merged-topics-t115574.0.html

Sorry for the late reply, only got to work today but that fix worked for me too.
I´m still having “the agent could not be started…” bug, but i know that is a known issue, i guess un update will be released.

Thank you very much for the help

Regards