Bluescreen Windows 10 resetting sandbox

Using CIS firewall plus HIPS, Auto-Sandbox and Viruscope ver 8.4.0.5165 on Windows 10Pro ver 1607 OS build 14393.321.

Getting bluescreens when run Reset Sandbox. Dialog & spinner freezes intermittently and then OS bluescreens. But not every time. Not happened before latest CIS upgrade. Am I alone?

Hmm. It looks like a new one. Please create a bug report with required format.

Thank you.

Okay, will have to await the next BSOD as it is intermittent.

Wondered what would happen if I manually deleted VTRoot folder after I shut down a sandboxed Chrome browser.

I work in my ‘standard user’ account. What’s weird is that one file in…

C:\VTRoot\HarddiskVolume2\Users{username}\AppData\Local\Google\Chrome\User Data\Default

called “Secure preferences” asked for elevated privileges to manually delete and still refused to delete. I could delete everything else inside VTRoot and running Reset Sandbox reported it had worked but left the VTRoot folder and its nested folders in place. Then I manually deleted VTRoot without a problem. The Secure Preferences file was happy to go?

I’ll await another BSOD and maybe a brain transplant…

Hi again,

It would be great if you could check this issue in addition with beta version. Really sorry for your troubles.

Thanks.