Here’s a story I like to share with the community…
I’ve been trying to install XP Pro to my new HP Pavilion a6230l, lately.
…being a self proclaimed “advanced PC user”, I boot the PC with my new XP Pro CD, and start deleting the partition (160GB; as it comes formated in FAT32), and split it in two partition (NTFS).
The XP installation went fine, until… it’s time for the drivers configurations.
So I search for every official CD that came with it.
And found one that labeled as the utilities for HP Pavilion.
So I put it in, and direct the Hardware Manager to search the drivers from that CD…
…and it found NONE!
…OK, then. I thought, maybe it comes in a ZIP container, so I need to do it manually…
To my surprise, there’s only a few folder in it. And as I browse through it, I found out, that the CD only contained multi language conformity usage documents.
I went back to every box the PC’s came with, and start re-searching for additional CD…
…and found 2 blank Lightscribe CDs.
My heart start to pump faster than it should, and it start to push the panic button silently…
…trying to calm my self down, I call the shop where I bought the PC is.
…they said “every single HP product does not come with an additional drivers CD. But if you need the driver, you have to download it manually from HP’s official website…”.
…nearly on my knees, I told the CS “…how can I download the driver, when even the internal Ethernet Card doesn’t get recognize by the system?”
And calmly she replied “Sir, you need to download it from a different computer of course…”
…and that’s just activated my berserk mode to the customer support there…
…after I calm my self, down… I decide to call the HP Center.
…with every robotic operator information, another weird feeling lurking behind my neck…
…the robot operator speaks in Malaysian…
And when I say “Hi” to the customer support there, and start talking in Indonesia’s tongue, the CS cuts me through with “Err… Sir, can you speak in english?” (HUH!? WHAT??)
…confused, I ask the operator “…is this Indonesia’s HP support center?” which she replied “This is HP support center - for South East Asia region, Sir”. (OMG!!! I just make an international call with a local number!!!; the number I dial is a local number. Not an international number!)
…immediately I put the phone in it’s place.
So, I decide to skip going to work, in order to get my PC’s drivers from a nearby net cafe…
Browsing to HP.com, and input my PC’s type, does give me a driver download link result.
And I click it.
…there’s only one list “Microsoft Windows Vista”.
…I scroll to the bottom of the page, re-input my PC’s type, re-search for a global result, everything…
And there’s no XP driver for my PC!!
What in the name of…
How come HP’s does not provide XP’s driver for my new PC???
How come the XP’s driver CD does not come packed with the PC???
…who the hell, needs a CD that explain “the comfort way to deal with your PC” thing???
Later, I found out, that all the drivers are stored at HDD’s root; with no notice or warning what so ever!! And there’s no way you can re-obtain it again.
…and now I’m stuck with their slow replied support forum, and my boss wrath!
God help me.