I really hope someone who knows something answers me here. I needed help yesterday with Comodo Backup, so I used my “livepcsupport” link and got some help. I liked the service, they said if you liked the service click here. I liked it so much I subscribed for one year for $49.95 using my credit card. I got an email response saying thank you, here’s your licence number, and by the way, you’ll be charged EVERY TWO DAYS, for $49.95 for the GeekBuddy service. Needless to say I’m very upset by this. I call the phone number attached to the receipt I got after signing up for it, they tell me all they can help me with is connecting to “livepcsupport” and they’ll be able to help me. I connect to them and they tell me to email cisquestions@comodo.com and they’ll be able to help me. I’m still waiting for a response from them, as well I’m still waiting for a response from the ticket I submitted to support.comodo.com. I’m flabbergasted at the horrible customer service I’m receiving after trying to purchase a comodo product, especially since I’ve received good customer service with all their free offerings! I want to know why I received an email telling me I’ll be billed every two days instead of a receipt thanking me for my order and confirming a one year subscription at the rate I agreed to of $49.95 per year. I want to know why no one can answer my questions and tell me why this happened and I want to know why it’s taking so long to get an answer to a billing question. At one point the “livepcsupport” person suggested I wait a day or two and see what happens. Is he mad? By then my credit card charges will be astronomical! In most countries this would be considered theft.
I have documentation for whoever needs to see logs of the email saying EVERY TWO DAYS. Unfortunately, I no longer have the receipt verification from the internet transaction as the saved file is no longer on my computer. The shortcut is, but the original file has mysteriously gone missing. My husband is so mad he’s talking about cancelling everything and badmouthing comodo, a service until now I’ve recommended to my workplace and customers. I was planning on purchasing a business solution version of GeekBuddy if possible for my workplace computers, but now I’m freaking out wondering what’s going on and if I’m going to be overcharged, why the email said what it did, and how I can ensure it won’t happen if I did use this service through my workplace.
So far the only thing saving you and causing me to wait for an answer is your otherwise good reports on forums and on the internet about your services. Please respond quickly before the charges on my credit card go through the roof!
can you please provide a copy of the email that says every two days, what I epect hanned is that the person who typed up the automatic response typed it wrong. I image it should say something like wait two days for transaction to go through and use the service.
Here is the email. It seemed pretty clear to me.
“Your 2 days subscription begins today. You will see a charge on your credit card statement. You may cancel
your recurring 2 days charge at anytime by sending an email to: refunds@comodo.com. Please be sure to
include your license key in the email to ensure that your cancellation is processed in a timely manner.
Note: Your subscription will renew automatically every 2 days. You will be charged $49.95 for a 2 days
subscription to the software, without any additional action by you so that you may continue to use
GeekBuddy for an additional period.”
I appreciate you taking the time to try to solve this for me. It has ruined our Sunday and caused an incredibly undue amount of stress.
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This is very disappointing. Another 24 hours has passed, and I’m still awaiting a response from cisquestions@comodo.com; from support.comodo.com; and from this forum.
I also left a phone message with their sales department 24 hours ago, I’ve heard nothing in response. I left another message today.
What does it take for someone to fix this?
Any help would be appreciated. Thank you.
I’m sorry but that English is written so bad grammatically that more then likely whoever wrote it doesn’t know what they are talking about.
that is a chat to talk to a geek buddy rep live, also try this number 1 (888) 266-6361
hi blueydcelt
you have our word that you will NOT be overcharged.
this is a typo on our side and we apologize.
Melih
Thank you very much Melih and languy99. I can only hope I will receive an official receipt with the actual agreement soon.
Thank you both for your reassurances. I’m still leery of trying this with my work, because a receipt like that just wouldn’t fly with my boss, but we’ll see what the sales department has to say when they get back to me.
Thanks for taking the time to reply, I appreciate it.
Happy computing,
Honestly, don’t worry…any mistakes will be corrected if there is any. There shouldn’t be any…
I am the CEO.
Melih
Thank you for your time Melih, and your assurances. I feel better now.
anytime and pls feel free to communicate with us here.
we are here to help! and thank you very much for your support and buying our product!
Melih
Dear Customer:
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the subscription e-mail you received after purchasing livePCsupport.
At Comodo, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Upon thorough review of the situation, we narrowed the cause to an error in the configuration of the e-mail that is sent out to customers after purchase.
As stated by Melih, our CEO, please be sure that your credit card will not be overcharged.
As a testament to strive for perfection, we have taken steps to ensure that this will never happen.
We deeply value your relationship with Comodo and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Yours in service,
Juan Colon
livePCsupport Team
hi Juan
blueydcelt is cool…he now knows we are here for him…
by the way everyone Juan is doing an excellent job in heading the GeekBuddy team! They are providing 1st Class support! I do mean it!
Welldone Juan and the GeekBuddy team!
Melih