BAD_POOL_CALLER (BSOD) [V7][M889]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

1. Diagnostics report as attachment to your post

All files available here: http://goo.gl/kIwDtd

¤ Complete Dump 1.7z (Complete dump file) - [BSOD] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (ewusbwwan.sys)
¤ Complete Dump 2.7z (Complete dump file) - [BSOD] BAD_POOL_CALLER
¤ Memory dump.7z (Automatic memory dump file) - [BSOD] BAD_POOL_CALLER
¤ Minidump 1.7z - [BSOD] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (ewusbwwan.sys)
¤ Minidump 2.7z - [BSOD] BAD_POOL_CALLER
¤ Minidump 3.7z - [BSOD] BAD_POOL_CALLER
¤ Screenshot.7z - screenshot of [BSOD] BAD_POOL_CALLER
¤ Situation description.7z - full situation description

Can anyone let me know if these files are no longer needed?

2. The full product and its version

COMODO Internet Security 7.0.317.0.312140.4101

3. Your Operating System (32 or 64 bit) and ServicePack revision. and if using a virtual machine, which one.

Windows 8.1 Pro / 32-bit / Real machine

4. List all the configuration changes you did. Are you using Default configuration? If no, whats the difference?

Default settings

5. Did you install over a previous version without uninstalling first, or import a previous configuration file?

Clean install

6. Other Security, Sandboxing or Utility Software Installed.

Zemana AntiLogger Free (active)

7. Step by step description to reproduce the issue. Or if you cannot reproduce it, what you actually did before it happened, step by step.

Installation

=== START ===

  1. Windows Firewall Disabled
  2. Internet Connection Enabled
    …Extracting installer…
  3. Language seletected: English (United States)
    3.1 Installer: Cloud Based Behavioral Analysis Enabled
    3.2 Installer: Send anonymous program usage Enabled
    3.3 Opt-in: Antivirus + Firewall
    3.4 Opt-out: GeekBuddy, Dragon Browserm Privdog, Secure DNS
    3.5 Do not show alerts that request…Enabled
    3.6 I want to help by settings my home page: Disabled
    → Agree and Install
    → Would you like to continue: Yes
    Installing… (everything fine)
    Internet Connection turned off automatically during installation
    Installation finished: closed offer pop-up
    GUI started with widget
    TASK aborted automatically: signature update and initial scan
    Internet still turned off
    COMODO requests restart: Restart Now
    Computer restarted successfully
    COMODO Started
    Internet is off
    Enabling internet connection
    Internet connection enabled
    Crashed: BSOD - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (ewusbwwan.sys)
    Computer restarted
  • New Complete memory dump file created
  • New Minidump file created
    Internet connection now disabled…
    == Automatic memory dump Enabled
    So far no crashes (internet turned off)
    Started TELE2 Mobile Partner program
    Behavior blocker isolated Tele2 Mobile Partner (internet connection program GUI)
    Internet connection Enabled
    – One minute later –
    Crashed: BSOD - BAD_POOL_CALLER)
  • New Automatic memory dump file created
  • New Minidump file created
    === END ===

8. What actually happened when you carried out these steps.

First time: BSOD - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (ewusbwwan.sys)
Second time: BSOD - BAD_POOL_CALLER

9. What you expected to see or happen when you carried out these steps, and why (if not obvious)

No BSOD

Extra information:

Everything is fine without Firewall installation.

Regards,
Kardo

#2

Please set your computer to make a Complete Dump. Instructions on how to do that can be found here. This is a large dump, but the devs have let me know that they nearly always require a Complete Dump in order to fix these issues.

Please set your computer to make a complete dump. Then replicate this and upload the Complete Dump. Then add a download link for the Complete Dump in your first post.

Let me know once you have done this or you have any questions.

Thanks.

#3

Hi,

I have also Complete dump file (size is 3.24 GB).

I’m going to upload it. :wink:

Regards,
Kardo

#4

Great. That’s exactly what I need.

Once it’s uploaded, and the download link is added to the first post, let me know and I’ll forward this to the devs.

Thanks.

#5

Complete Dump file is added.

Please note that this Complete dump [Complete Dump 1.7z] file is created after first BSOD - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (ewusbwwan.sys).
If another Complete dump file is needed for second BSOD too then I’ll create it.

Regards,
Kardo

#6

Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.

Developers may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.

Many thanks again.

#7

Hi,

I am going to upload Complete dump and additional Minidump of second BSOD - BAD_POOL_CALLER.

Regards,
Kardo

#8

Okay. Put it in your reply and I’ll then add it to the first post.

Thanks.

#9

Uploaded 2 new files:

¤ Complete Dump 2.7z (Complete dump file) - [BSOD] BAD_POOL_CALLER
¤ Minidump3.7z - [BSOD] BAD_POOL_CALLER

Regards,
Kardo

#10

Thank you.

#11

As this was not fixed during the Beta testing period I will move this bug report to the main Bug Reporting Board.

Please check and see if this is fixed with the newest version (7.0.313494.4115)? Please let us know whether it is fixed or you are still experiencing the problem.

Thank you.

PM sent.

#12

Hi,

Bug is not fixed. BAD_POOL_CALLER (BSOD).

Regards,
Kardo

#13

Thanks for checking this. I have updated the tracker.

#14

The devs have informed me that this seems to be a compatibility problem. They have asked that I share the following link with you:

I will now move this to Resolved. Let me know if you think this designation has been in error.

Thank you.