auto-sandbox cannot work

I have completely closed the file rating and opened the auto-sandbox, why some programs running without any alerts, and they can’t be found either in the trusted files, or in the unrecognized files.

Example: navicat.exe and another software.

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Did you manually remove all entries in the trusted files list?

No, when I installed CIS, I made the configration. Then it took the av database update and scan.

Such as notepad.exe, calc.exe and iexplore.exe started, the CIS show alerts that they running in sandbox, but the Navicat could run without any alerts.

Please manually remove all entries from the Trusted Files List and see if those applications are still allowed.