Attempting to re-collect and install your free certificate

As I have reinstalled all my pc, I try to recover my Email Certificates

When I try to re-apply the steps in the first email (“Your certificate is ready for collection!”), it seems to be freeze during the second step (“Attempting to collect and install your free certificate…”)

Could you say me how I can obtain again my Email Certificate.


If you did not backup the certificate and its private key then all is lost :’(

The only thing to do is submit a ticket at asking for the original certificate to be revoked, so that you can then re-apply for a new one.
Please let the support team know the exact email address you used.

Once you get the new certificate installed I recommend you back it up using the instructions at:,32
Just in case you need to re-install your PC again.