Application Crash (IceDragon)

Application Crash…
Troubleshooting Information

{ "application": { "name": "IceDragon", "version": "19.0.1.0", "userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0 IceDragon/19.0.1.0", "supportURL": "http://help.comodo.com/topic-169-1-413-4458-Comodo-IceDragon---Introduction.html" }, "modifiedPreferences": { "accessibility.typeaheadfind.flashBar": 0, "browser.cache.disk.capacity": 358400, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.smart_size_cached_value": 358400, "browser.places.smartBookmarksVersion": 4, "browser.privatebrowsing.dont_prompt_on_enter": true, "browser.startup.homepage_override.mstone": "19.0.1.0", "browser.startup.homepage": "http://www.google.co.id?fr=fp-comodo", "browser.startup.homepage_override.buildID": "20130225152609", "browser.tabs.warnOnClose": false, "dom.max_chrome_script_run_time": 0, "dom.mozApps.used": true, "extensions.lastAppVersion": "19.0.1.0", "general.useragent.locale.reset_langpack": true, "general.useragent.installed_locale": "en-US", "keyword.URL": "http://www.google.co.id/?fr=fp-comodo", "network.cookie.prefsMigrated": true, "places.history.expiration.transient_current_max_pages": 26528, "places.database.lastMaintenance": 1365189391, "plugin.disable_full_page_plugin_for_types": "application/pdf", "privacy.popups.showBrowserMessage": false, "privacy.sanitize.migrateFx3Prefs": true, "security.warn_viewing_mixed": false, "security.warn_viewing_mixed.show_once": false }, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 0, "windowLayerManagerType": "Basic", "numAcceleratedWindowsMessage": [ "" ], "adapterDescription": "Mobile Intel(R) 945 Express Chipset Family", "adapterVendorID": "0x8086", "adapterDeviceID": "0x27ae", "adapterRAM": "Unknown", "adapterDrivers": "igdumd32", "driverVersion": "8.15.10.1930", "driverDate": "9-23-2009", "adapterDescription2": "", "adapterVendorID2": "", "adapterDeviceID2": "", "adapterRAM2": "", "adapterDrivers2": "", "driverVersion2": "", "driverDate2": "", "isGPU2Active": false, "direct2DEnabled": false, "directWriteEnabled": false, "directWriteVersion": "6.2.9200.16492", "direct2DEnabledMessage": [ "blockedDriver" ], "webglRenderer": "Google Inc. -- ANGLE (Mobile Intel(R) 945 Express Chipset Family)", "info": { "AzureCanvasBackend": "cairo", "AzureFallbackCanvasBackend": "none", "AzureContentBackend": "none" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.9.4", "version": "4.9.4" }, "NSS": { "minVersion": "3.14.1.0 Basic ECC", "version": "3.14.1.0 Basic ECC" }, "NSSUTIL": { "minVersion": "3.14.1.0", "version": "3.14.1.0" }, "NSSSSL": { "minVersion": "3.14.1.0 Basic ECC", "version": "3.14.1.0 Basic ECC" }, "NSSSMIME": { "minVersion": "3.14.1.0 Basic ECC", "version": "3.14.1.0 Basic ECC" } }, "userJS": { "exists": false }, "extensions": [ { "name": "Adblock Plus Pop-up Addon", "version": "0.7", "isActive": true, "id": "adblockpopups@jessehakanen.net" }, { "name": "BlockSite", "version": "0.7.1.1", "isActive": true, "id": "{dd3d7613-0246-469d-bc65-2a3cc1668adc}" }, { "name": "Flashblock", "version": "1.5.15.1", "isActive": true, "id": "{3d7eb24f-2740-49df-8937-200b1cc08f8a}" }, { "name": "Memory Fox", "version": "7.4", "isActive": true, "id": "{E173B749-DB5B-4fd2-BA0E-94ECEA0CA55B}" }, { "name": "Multifox 2 (BETA)", "version": "2.0b7", "isActive": true, "id": "{42f25d10-4944-11e2-96c0-0b6a95a8daf0}" } ] }
Application Basics
    Name
    IceDragon

    Version
    19.0.1.0

    User Agent
    Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0 IceDragon/19.0.1.0

    Build Configuration

      about:buildconfig

Extensions

    Name

    Version

    Enabled

    ID

    Adblock Plus Pop-up Addon
    0.7
    true
    adblockpopups@jessehakanen.net

    BlockSite
    0.7.1.1
    true
    {dd3d7613-0246-469d-bc65-2a3cc1668adc}

    Flashblock
    1.5.15.1
    true
    {3d7eb24f-2740-49df-8937-200b1cc08f8a}

    Memory Fox
    7.4
    true
    {E173B749-DB5B-4fd2-BA0E-94ECEA0CA55B}

    Multifox 2 (BETA)
    2.0b7
    true
    {42f25d10-4944-11e2-96c0-0b6a95a8daf0}

Important Modified Preferences

  Name

  Value

    accessibility.typeaheadfind.flashBar
    0

    browser.cache.disk.capacity
    358400

    browser.cache.disk.smart_size.first_run
    false

    browser.cache.disk.smart_size.use_old_max
    false

    browser.cache.disk.smart_size_cached_value
    358400

    browser.places.smartBookmarksVersion
    4

    browser.privatebrowsing.dont_prompt_on_enter
    true

    browser.startup.homepage
    http://www.google.co.id?fr=fp-comodo

    browser.startup.homepage_override.buildID
    20130225152609

    browser.startup.homepage_override.mstone
    19.0.1.0

    browser.tabs.warnOnClose
    false

    dom.max_chrome_script_run_time
    0

    dom.mozApps.used
    true

    extensions.lastAppVersion
    19.0.1.0

    general.useragent.installed_locale
    en-US

    general.useragent.locale.reset_langpack
    true

    keyword.URL
    http://www.google.co.id/?fr=fp-comodo

    network.cookie.prefsMigrated
    true

    places.database.lastMaintenance
    1365189391

    places.history.expiration.transient_current_max_pages
    26528

    plugin.disable_full_page_plugin_for_types
    application/pdf

    privacy.popups.showBrowserMessage
    false

    privacy.sanitize.migrateFx3Prefs
    true

    security.warn_viewing_mixed
    false

    security.warn_viewing_mixed.show_once
    false

Graphics

    Adapter Description
    Mobile Intel(R) 945 Express Chipset Family

    Adapter Drivers
    igdumd32

    Adapter RAM
    Unknown

    Device ID
    0x27ae

    Direct2D Enabled
    Blocked for your graphics driver version.

    DirectWrite Enabled
    false (6.2.9200.16492)

    Driver Date
    9-23-2009

    Driver Version
    8.15.10.1930

    GPU #2 Active
    false

    GPU Accelerated Windows
    0/1 Basic

    Vendor ID
    0x8086

    WebGL Renderer
    Google Inc. -- ANGLE (Mobile Intel(R) 945 Express Chipset Family)

    AzureCanvasBackend
    cairo

    AzureContentBackend
    none

    AzureFallbackCanvasBackend
    none

JavaScript

    Incremental GC
    true

Accessibility

    Activated
    false

    Prevent Accessibility
    0

Library Versions

    Expected minimum version

    Version in use

    NSPR
    4.9.4
    4.9.4

    NSS
    3.14.1.0 Basic ECC
    3.14.1.0 Basic ECC

    NSSSMIME
    3.14.1.0 Basic ECC
    3.14.1.0 Basic ECC

    NSSSSL
    3.14.1.0 Basic ECC
    3.14.1.0 Basic ECC

    NSSUTIL
    3.14.1.0
    3.14.1.0</blockquote>

Windows Error Message

Description: A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: firefox.exe
Application Version: 19.0.1.4804
Application Timestamp: 512b7c3c
Hang Signature: 8a1d
Hang Type: 0
OS Version: 6.1.7601.2.1.0.768.11
Locale ID: 1057
Additional Hang Signature 1: 8a1d79d37c6dde192980adab3dbdaaca
Additional Hang Signature 2: 8d51
Additional Hang Signature 3: 8d51dfc6ad67779ab207bbaec533659d
Additional Hang Signature 4: 8a1d
Additional Hang Signature 5: 8a1d79d37c6dde192980adab3dbdaaca
Additional Hang Signature 6: 8d51
Additional Hang Signature 7: 8d51dfc6ad67779ab207bbaec533659d

Read our privacy statement online:
Windows 7 Privacy Statement

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Description: A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: firefox.exe
Application Version: 19.0.1.4804
Application Timestamp: 512b7c3c
Hang Signature: 94d8
Hang Type: 0
OS Version: 6.1.7601.2.1.0.768.11
Locale ID: 1057
Additional Hang Signature 1: 94d8ca9d6e845edf9c6512ea551f5abd
Additional Hang Signature 2: 4724
Additional Hang Signature 3: 4724ac83695e9d3332aa554ee7260166
Additional Hang Signature 4: 94d8
Additional Hang Signature 5: 94d8ca9d6e845edf9c6512ea551f5abd
Additional Hang Signature 6: 4724
Additional Hang Signature 7: 4724ac83695e9d3332aa554ee7260166

Read our privacy statement online:
Windows 7 Privacy Statement

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Windows 7 Offline Privacy Statement for the Microsoft Error Reporting Service

For the most up-to-date privacy information, see the online Windows 7 Privacy Statement at:

WHAT THIS FEATURE DOES

The Microsoft Error Reporting Service helps Microsoft and Microsoft partners diagnose problems in the software you use and provide solutions. Not all problems have solutions, but when solutions are available, they are offered as steps to solve a problem you’ve reported or as updates to install. To help prevent problems and make software more reliable, some solutions are also included in service packs and future versions of the software.

The Microsoft Error Reporting Service also provides Setup Repair, an error reporting service that may run during Windows setup if a problem occurs.

INFORMATION COLLECTED, PROCESSED, OR TRANSMITTED

Many Microsoft software programs, including Windows 7, are designed to work with the reporting service. If a problem occurs in one of these software programs, you might be asked if you want to report it. If you host virtual machines using a Windows operating system, reports generated by the Windows operating system for the Microsoft Error Reporting Service might include information about virtual machines.

The reporting service collects information that is useful for diagnosing and solving the problem that has occurred, such as:

  • Where the problem happened in the software or hardware
  • The type or severity of the problem
  • Files that help describe the problem
  • Basic software and hardware information
  • Possible software performance and compatibility problems

These reports might unintentionally contain personal information. For example, a report that contains a snapshot of computer memory might include your name, part of a document you were working on, or data that you recently submitted to a website. If a report is likely to contain this type of information, Windows will ask if you want to send this information, even if you have enabled automatic reporting through the “Recommended settings” option in setup, or Control Panel. This gives you the opportunity to review the report before sending it to Microsoft. Reports including files and data might be stored on your computer until you have an opportunity to review and send them, or after they have been sent.

If an error report contains personal information, Microsoft does not use the information to identify you or contact you. In addition, if you enable automatic reporting through the “Recommended settings” option in setup, or in Control Panel, the reporting service will send basic information about where problems occur automatically, but these reports will not have the detail described above.

After you send a report, the reporting service might ask you for more information about the error you experienced. If you choose to provide your phone number or e-mail address in this information, your error report will be personally identifiable. Microsoft might contact you to request additional information to help solve the problem you reported.

The Microsoft Error Reporting Service generates a globally unique identifier (GUID) that is stored on your computer and sent with error reports to uniquely identify your computer. The GUID is a randomly generated number; it does not contain any personal information and is not used to identify you. We use the GUID to distinguish how widespread the feedback we receive is and how to prioritize it. For example, the GUID allows Microsoft to distinguish between one customer experiencing a problem one hundred times and one hundred customers experiencing the same problem once.

USE OF INFORMATION

Microsoft uses information about errors and problems to improve Microsoft products and services as well as third-party software and hardware designed for use with these products and services. Microsoft employees, contractors, vendors, and partners might be provided access to information collected by the reporting services. However, they will use the information only to repair or improve Microsoft products and services and third-party software and hardware designed for use with Microsoft products and services.

Microsoft might share aggregate information about errors and problems. Microsoft uses aggregate information for statistical analysis. Aggregate information does not contain specific information from individual reports, nor does it include any personal or confidential information that might have been collected from a report.

Except as described in this statement, personal information you provide will not be transferred to third parties without your consent. We occasionally hire other companies to provide limited services on our behalf, such as performing statistical analysis. We will only provide those companies the personal information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Microsoft may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Microsoft or our customers, including the enforcement of our agreements or policies governing your use of the software; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Microsoft employees, customers, or the public.

Information collected by or sent to Microsoft by Windows 7 may be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries, or service providers maintain facilities. Microsoft abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

CHOICE AND CONTROL

If you choose the recommended settings during Windows 7 setup, basic information about errors will be sent automatically to Microsoft. If a more detailed error report is required, you will be prompted to review it before it is sent. You can change this setting at any time by going to Action Center in Control Panel.

SECURITY PRACTICES

Microsoft is committed to helping protect the security of your information. We use a variety of security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. For example, we store the information you provide on computer systems with limited access, which are located in controlled facilities.

FOR MORE INFORMATION

If you have questions about this privacy statement, please contact us by submitting your questions online to Privacy Feedback at:

http://go.microsoft.com/?LinkID=9634754

Windows 7 Offline Privacy Statement for the Microsoft Error Reporting Service
c/o Microsoft Privacy Response Center
Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052 USA

when my computer standby, and I retry to use again, IceDragon always freeze…
ask why??

Hello,

Please disable all add-ons and try to reproduce the crash.

Before attempting to reproduce the issue run DebugView to create a log file.
To create a log file you have to download DebugView from this location: DebugView - Sysinternals | Microsoft Learn. After launching DebugView go to the “Capture” menu and select these two options: “Capture Global Win32” and “Capture Kernel”.

Let us know if the issue reproduces after you disable the add-ons and attach the log file so we can investigate further.

Thank you.

I’ve downloaded the program needed to create the log file, say sorry before but i can not select these two options: “Capture Global Win32” and “Capture Kernel”…


http://upload.kapanlagi.com/c.php?f=201304180012382_untitled_516ed806c8459.jpg

and


http://upload.kapanlagi.com/c.php?f=201304180008432_untitled_516ed71b17046.jpg

ask why…?

Hi botax_mengkila,
The latest release might be worth trying.
Comodo IceDragon ver. 20.0.1 is now available for download!!

yes, i already download it… but I have not tried to use it… hopefully it will not crash again… thx :Jiggy:

You could try it as a portable version just to test it, the portable option is during installation.

Upss, a bit too late … I’ve installed the normal version … it wrong?

Is it working or did it crash as well?

so far fine, no crashes… hopefully, is fixed and does not crash again… for information, the add-ons is enabled…

hmm… I will update this thread again, if later there are still problems… thank you very much :-TU :love:

That is good to hear, let us hope it keeps behaving. :-TU
All the best to you.