A. THE ISSUE (Varies from issue to issue)
[ol]- Summary - Give a clear summary in the topic subject, NOT here.
Can U reproduce the problem & if so how reliably?:
Yes
If U can, exact steps to reproduce. If not, exactly what U did & what happened: 1: Configure notepad.exe so that it will always be run in the Fully Virtualized sandbox. 2: Open notepad.exe as a non-privileged user (screenshot attached) 3: Note that notepad.exe works very slowly (It took nearly 2 minutes to enter 10 characters) 4: If run normally in the Fully Virtualized sandbox notepad.exe runs quickly 5: This happens for any program which is run in the Fully Virtualized sandbox as a non-privileged user
If not obvious, what U expected to happen:
Applications run as non-privileged should run as fast in the FV sandbox as those run as Administrator
If a software compatibility problem have U tried the conflict FAQ?:
NA
Any software except CIS/OS involved? If so - name, & exact version:
N/A
Any other information, eg your guess at the cause, how U tried to fix it etc:
Running the diagnostics found problems immediately after installation. However, I don’t think this is related.
[/ol]
B. YOUR SETUP
[ol]- Exact CIS version & configuration:
CIS 7.0.313494.4115
Have U made any other changes to the default config? (egs here.):
Notepad.exe is set to always be sandboxed
Have U updated (without uninstall) from CIS 5 or CIS6?:
No
[li]if so, have U tried a a clean reinstall - if not please do?:
N/A
[/li]- Have U imported a config from a previous version of CIS:
No
[li]if so, have U tried a standard config - if not please do:
Default
[/li]- OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
Microsoft Windows 7 Максимальная Version 6.1.7600 build 7600 x64-based PC (“6.1.7600.16385”)
no SP, admin account and application has been run as non priveleged user, no VM
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
a=no b=no
[/ol]
Okay. Now I think I understand. Let me know if the following would hopefully correctly allow the devs to replicate this behavior.
1: Configure notepad.exe so that it will always be run in the Fully Virtualized sandbox.
2: Open notepad.exe as a non-privileged user (screenshot attached)
3: Note that notepad.exe works very slowly
4: If run normally in the Fully Virtualized sandbox notepad.exe runs quickly
5: This happens for any program which is run in the Fully Virtualized sandbox as a non-privileged user
Thank you. I have updated the first post, and the title of this bug report. Please look over everything very carefully and let me know if you see any problems. If everything is now fine I will forward this to the devs.
Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.
Developers may or may not communicate with you in the forum or by PM/IM, depending on time, availability, and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.
The devs have been unable to reproduce this. Is Windows fully updated on your computer. If not then please do make sure it is fully updated. That could affect this bug.
Let me know if ensuring that it is fully up-to-date makes a difference.
I have been informed that this issue should have been fixed for CIS version 7.0.317799.4142. Thus, I will move this to Resolved.
If this issue is not fixed on your computer please respond to this topic. I can then move this back to the Format Verified board and re-open this in the tracker.
At this time the defect for me is not relevant. I do not insist on its correction. As far as I understand, it depends on the configuration of user computer and windows updates.