Other post locked so I had to add a new thread! Maybe this can be merged?
I have had this situation twice this year both times after a background update of the main program version.
Both times the only way to recover is full uninstall/reinstall.
OS - Win7x64 SP1
What is most irritating for me is that diagnostics shows no errors but the config export doesn’t work properly.
I have used config export at other times (for a clean install of OS etc) & it’s fine. When CiS is in this state it seems to ‘partially’ fail.
On this occasion I got part of my def+ settings, none of my AV exclusions & none of my FW settings. 88)
I have been following Chirons advice.
Only way I can recover AV function is uninstall/reinstall & the export config doesn’t work when CIS is in this state.
It’s not very convenient to need this for an update.
Guess I have to make config backups between updates…
When the problem persists after following Chiron’s guide and ran removal tools of security programs used in the past then I say we are looking at a bug.
Reporting of bugs is strictly moderated to make sure Comodo gets clear bug reports. So, please make sure you closely follow protocol. That way your report will certainly be seen by Comodo staff.
