Antivirus can't start in a secure mode

Comodo Internet Security - CIS AntiVirus Help - CIS
#1

Hi!
I can’t start the scan in a secure mode. It says that has something with the interface. Is there a way to start the scan in a secure mode? Thx!

CAV can't start neither in Safe Mode nor Command Prompt
#2

what is secure mode?

#3

when I reboot into the secure mode (msconfig → Boot.ini → safe boot → minimal)

#4

Hi mahler,
Open Windows Task manager, choose File (New task), browse direct to Program Files\COMODO\COMODO Internet Security click on cmdagent then open and OK.
This should force cmdagent to start so a scan can take place.

#5

sorry but it still doesn’t work

#6

Sorry that has not worked for you.
Does cmdagent start or is it refusing to start?

#7

it is refusing to start. It shows the message about some kind of interface that is not beeing supported. It is the same message whether I start the scan from the console or from task manager.

#8

this issue occurs both in XP and Win 7

#9

I suggest you take cce since it will be able to scan and when that is done you should take CAV database in order t avoid 80-90mb download.

#10

Mahler my apologies, the suggestion I made does not work correctly as I have also tried it on my other system with failed results.
Sorry for any inconvenience. :-[

#11

You can start a scan in Safe Mode by using the right click in Explorer if I recall correctly. Select the drive or folder you want to scan → click right → choose “Scan with COMODO Antivirus”.