Anti-theft Remote Lock

I am trying to lock my phone to see if it will work correctly if it should get lost or stolen. I attempted to lock my device and it says the lock command was received successfully, but it does not lock. My phone is a Moto G4 Play. In addition, the alarm will not work either. Any assistance with this issue will be greatly appreciated.

I have tried from both the Anti-Theft website and another device. My phone will not Remote Lock or activate the Remote Alarm with either method.

Hi Rdunton,
Thanks for Reporting us , We had tested with multiple devices your reported cases and our test results had found no issues.

We have attach Three .jpg files for your reference:
1_Active Listing Devices.jpg
2_Lock command is send succesufull.jpg
3_Device has locked.jpg