Hi,
I have CIS running on 3 machines. My OS is XP SP3. Only on one machine I have the following problem:
Once a day the AV database (bases.cav) is restored from the repair folder. So the update starts always from this older file version. Deinstalling and reinstalling CIS doesent fix.
My CIS version is 3.11.108364.552. But I had the same with the previous versions.
Any ideas?
Thank you and best regards
Heiko
May be there is another security program interfering. Try disabling all other programs you have running in the background and see if the same thing happens or not. When that doesn’t help try the following.
We are gonna take a look to see if there are some old drivers of your previously uninstalled security programs are still around. Go to Device Manager → View → show hidden devices → now look under Non Plug and Play drivers → when you see a driver that belongs to your previous security programs click right → uninstall —> reboot your computer.
When the problem persists make sure there are noauto starts from your previous security programs download Autoruns and run it.
This program finds about all auto starts in Windows. This tool can therefore seriously damage Windows when not handled properly. After starting go to Options and choose to hide Windows and Microsoft entries and then push F5 to refresh.
Now check all entries to see if there are references to your previous security program. When you find them untick them. After unticking reboot your computer and see what happens.
Thanks for your answer.
My Windows is running just since a couple of months. I never had another security software than CIS running since my last complete new Win setup.
Are you willing to try a true clean install with an additional cleaning tool?
First export your configuration under Miscelleaneous → Manage My Configuration. Then uninstall Comodo and reboot. After this run the mentioned clean script and reboot again. Now you are ready for the clean install.
I tried this three times …