Hello, I have been using CIS for several months on several different pc’s. I have one customer that runs a tax preparation sotware on her laptop. CIS has been installed on this laptop since last December. Just last week, she started having a problem where she runs a diagnostic within the Tax software (Taxwise 2008) that generates a listing of potential problems, missed info ,etc with the tax return she is working on. The tax software apparantly uses Dot.Net Framework 2.x and runs a program cvtres.exe as part of this process. Normally this process takes about 5 to 10 seconds to run. Since last week, the cvtres.exe program starts using up 95% to 99% of the CPU constantly and never stops. She has to terminate the cvtres.exe from the task manager and her diagnostic never finishes. After doing much searching I found severl instances of this same problem within the Comodo forums, however, the references here seem to be fairly old (from last year).
I made sure that CIS was updated and running the most recent version (which it was). I uninstalled CIS and had no problems running the diagnostic. I reinstalled CIS and the problem occurred. I used the Firewall “Define a New trusted app” to add the cvtres.exe and that did not solve the problem. Under Defense + I added the file and the entire folder Microsoft.net under Windows to the “My own safe files” list. That did not work. I unistalled CIS again and everything works fine. I ran windows update and made sure that the laptop had all the latest Dot.Net updates for framework 2.x and any other updates. She is running Windows XP sp2. I checked the last update for her tax software and it was more than two weeks ago. She has processed many returns and run the diagnostic between the last update and last week without any probelms so I’m confident that the tax software is not the problem.
As I mentioned above, everything has been working fine up until last week. Not sure what to try here. I would like to continue to use CIS but can’t with this problem. Any idea’s what to try to fix this problem?
I do have Safe surf installed, but noticed that did not uninstall when I uninstalled CIS - why?