Advanced View option disappears when the Default configurations are imported.

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

Hi guys.

The title says it all.
I have noticed that if I import the Internet Security or the Proactive configurations from the Comodo folder, the option for the Advanced View is no more given. Nowhere. Neither on the right-click menu of the taskbar icon, nor on the main screen (where there generally is a thing above left, to switch between advanced and compact mode).

Cheers

#2

Please attach a diagnostics report. ( question mark (?) > support > diagnostics )
Thank you.

#3

I can’t, I have uninstalled and reinstalled everything because I wanted the advanced view and there was no other way.
But I had run a diagnostic and there was no error at all.

I could try to simulate the problem again but that could do it anybody I suppose. Or do you think the problem is related to my system?

#4

Well, can’t blame your system. Hard to tell. I did not experience a similar issue. :slight_smile:
It could be caused by a conflicting application, driver. If you checked xml from diagnostics report, you should check if a dump file was created as well that might narrow it down.

Hope it helps.

#5

Where do I find the dump file?

#6

If the case, it should be located in the diagnostics report together with event logs and xml file.

#7

Your luck day, I thought the reports where located in the same (deleted) folder where Comodo was installed.
But no. They were in the document folders.
I hope you find something useful.

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#8

Did you experience it with version <8.2.0.4792> ?

Thanks.

PS: You report points to an older version.

#9

No, I have done some tests now and the option for advanced view is always there.

#10

In that case, we should move this one to “Resolved” section. Do you agree?
If you experience the same issue at a later point, we could re-open it.

#11

I think it is your decision. If you believe it may have been solved with the new builds, it seems reasonable to move it.
I wonder if it is something once again (like the other thread) related to something which happens during updates of the program.

Anyway, for me it is the same, I had solved my personal problem already before opening the Bug Report. I have opened it only in case it may help you.
So, your call :smiley:
But thanks for asking.

Cheers