Added user but still getting returned emails.

Business / Enterprise Security Products & Services Comodo AntiSpam Gateway - Hosted Anti Spam Service
#1

I added the user under domain ->> blah.com → users and yet I still get this return email when I try to send test emails to the account:

Google tried to deliver your message, but it was rejected by the server for the recipient domain blah.com by mxsrv1.spamgateway.comodo.com. [178.33.199.65].

The error that the other server returned was:
550 no mailbox by that name is currently available

Is the add users section of the new version of this site broken? It doesn’t match up with the help documentation.

Thanks.

#2

Dead forum? :confused:

#3

Nope - not a dead forum.

Issues like this are usually sent on to our support desk asgsupport@comodo.com, which gets swifter attention.

Does the user exist on the destination mail-server?

Regards,
Michél