Dell Vostro 2510 laptop, Intel Core Duo 1.8GHz, 3 GB RAM
32 bit XP Pro SP3, IE7, fully updated, Windows Firewall disabled
CIS 3.8.65951.477 installed with AV and Firewall
- AV enabled
- Firewall in Safe Mode
- D+ in Safe Mode
No other security software installed
Logged on as a user in the Administrators group, I suddenly can’t access Add/Remove Programs from the control panel. I get an error dialog box saying “Error loading C:\WINDOWS\system32\shell32.dll, Access is denied.” CIS gives no popup or other notification. Rebooting does not fix the problem. Disabling CIS AV does not help. Both my Pending Files list and Blocked Files list are empty. No problems are reported by the CIS Diagnositics. There are no entries for this problem in the Windows Application, System, or Security logs.
I had to lower the D+ setting all the way to disabled before it would allow me to run. Then it worked normally. I did not have to use the “Permanently deactivate D+” option. (But at this point I probably will – what’s the point of keeping it running if I have to leave it disabled?)
Zipped screen capture video and exported D+ log are attached.
[attachment deleted by admin]