Thanks for a great product. I am having trouble updating the virus database. I uninstalled the app and then reinstalled and updated it about a week ago. It only completed the update once and thereafter kept indicating that it is unable to update beyond 30%. It is the second time that this problem rears its head.
dell xps 630
vista 32 bit home premium
4 gigs ram ddr2
dial up connection
steps i taken so far
uninstalled older version of CIS since it wouldnt update. i cleaned the reg of all remaning keys.
i have downloaded the latest posted version CIS_Setup_3.5.57173.439_XP_Vista_x32
installs just fine no errors update freezes at 30% now since i run dialup i let it run it continually pulls bandwidth but it dosent do anything. it eventually gives an error about network connection or just stops with no error and the last date updated is still when i installed it. and i am currently stuck at database file 668 or zero if i try to update and it fails. i also checked the reg files for the path of the def and it is correct its not trying to use the old one i saw that in another post here.
and i tried the steps outlined above with no joy. now like others i have not had any issues until sometime in december. i love this program i dont want to have to give it up for a bloated crapware others offer. but having old sigs isnt protecting me.
Just installed .439 and have the stuck at 30% problem.
Finally downloaded on the 2nd try. The next update seems to be much smaller. Part of the problem is that there is no indication of when the downloading portion ends and the local update begins and is in progress. Since the install seems to take an unusually long time it is highly desirable that this be shown as two distinct events with their own progress bar in my opinion.