A few days ago I followed the standard CIS prompt to update, an operation I have performed many times with no glitches. Upon completion is was clear the installation was defective, so I manually downloaded 5.4.189822.1355, used the Comodo uninstall facility, and reinstalled 1355, the latest version at the time.
The result was far worse and exhibits the following symptoms:
- The firewall reports that the Application Agent is not running in both user and Admin accounts.
- I normally update from the Admin account. The firewall now takes at least 5 minutes to initialize and all apps run so slow (new behavior as of 1355) as to be nearly useless. In contradiction, the Task Manager reports low CPU usage (~5%). The user account does not exhibit this behavior.
- Neither the Windows “Remove/Add Software” function nor the “Revo Uninstaller” app recognize CIS as being installed. The indigenous CIS uninstall function aborts because it reports CIS is not installed.
- Windows can not restore to the Restore Point made 2 days prior to the CIS update, nor any others.
- If I follow the auto update prompt for a more current version, the update fails. The failure symptom is the “cfpupdat.exe” process using 99% of the CPU continuously and hovering the cursor over the CIS icon in the tray reports “Copying cfp.exe”. I’ve let this run for 2 to 3 hours under various conditions with no progress so I think it’s fair to say the update fails.
So. Without help from Comodo (I believe), the only remedy I think I have is a clean install of Windows. This is truly a draconian remedy for an application to impose on a user, nor is it an option that will be available to me for 2 months.
One possibility is a utility (from Comodo) that will uninstall CIS regardless of what state it is in and regardless of of what the system reports regarding its install state. Alternatively, maybe just knowing which registry key to modify so the system reports CIS as being installed might allow me to uninstall CIS (using the Revo uninstaller probably to thoroughly clean up this mess). Whatever.
So Comodo, could you please help me out on this.
OS is XP SP3, fully up to date.