I just purchased 2 positiveSSL certs, the cert email says “We strongly recommend that you click here for instructions to ensure that your certificate is installed and your webserver is configured correctly.”
But going to this link gives me very little… the live chat gives -
You tried to access the address https://server.iad.liveperson.net/hc/61298727/?cmd=file&file=visitorWantsToChat&site=61298727&byhref=1&SESSIONVAR!skill=Validation&imageUrl=https://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/1c, which is currently unavailable.
I have used the SSL manager in cPanel & uploaded the .crt & the SSL manager says it is installed, but given the advice in the email from you, I don’t know what to do next… ???
Thanks for the response… I certainly cannot use the livechat for whatever reason.
My main worry from the email msg :- We strongly recommend that you click here for instructions to ensure that your certificate is installed and your webserver is configured correctly.
was that I may have overlooked something (AFAIK the certs are installed correctly) but good luck getting a response to a search for PositiveSSL install instructions
But…it doesn’t actually have any installation instructions, even though it says ‘Select your web server software from the list after reading the following general points’.
So support team…where are the installation instructions?
The issue with livechat is usually the time of day. There doesn’t seem to be any way of knowing if someone is available unless it mysteriously doesn’t work. Regarding your email, honestly, ignore it. There’s nothing special about PositiveSSL or technical difference from any other product. If you follow any general “how to setup SSL” guide for your particular server you’ll be fine.
Thanks for the replies guys.
I assume it is OK but this is a strange situation for a security firm to create. I am going to submit a ticket & suggest they link to a relevant knowledgebase post (if there is one newer than 2007!) instead of the vague easter egg hunt I have right now.
BTW Live chat always gives me 404 or 'webpage not found depending on browser - ‘not online’ would have been better