Author Topic: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS  (Read 19957 times)

Offline Alexandru Andrei

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COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« on: August 26, 2011, 01:36:55 PM »
Please post all bug reports & BSOD's here.

Be sure to include:

- Your Operating System (and whether it's 32bit/64bit);
- Security Software Installed;
- How you produced the problem;
- How you tried to resolve the problem;
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- All log files of CPM, if you had logs enabled;
- Any other Additional Information;
« Last Edit: September 06, 2011, 12:49:04 PM by Alexandru Andrei »

Offline Philee

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Re: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« Reply #1 on: August 27, 2011, 02:32:05 AM »
- Your Operating System (and whether it's 32bit/64bit);
Win7 64bit

- Security Software Installed;
Nod32, CIS 5.5

- How you produced the problem;
I used CPM's internal updater to update from the previous version to this one
Instead of updating CPM has been removed.

Offline Alexandru Andrei

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Re: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« Reply #2 on: August 27, 2011, 06:30:14 AM »
- Your Operating System (and whether it's 32bit/64bit);
Win7 64bit

- Security Software Installed;
Nod32, CIS 5.5

- How you produced the problem;
I used CPM's internal updater to update from the previous version to this one
Instead of updating CPM has been removed.


Hello,
Please download and install the new version manually if you had a beta version installed. There is an issue with the internal updater in the beta version.
Thank you.

Offline Philee

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Re: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« Reply #3 on: August 27, 2011, 06:35:01 AM »
Manual installation worked without problems :)

Offline Bad Frogger

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Re: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« Reply #4 on: August 27, 2011, 04:35:15 PM »
Main GUI window still says Beta.

All other required info is N/A.

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Offline Alexandru Andrei

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Re: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« Reply #5 on: August 28, 2011, 06:47:00 AM »
Main GUI window still says Beta.

All other required info is N/A.

Bad

Hello,
Please download and install the setup again, the beta logo issue has been fixed immediately after the release and the new setup has been synchronized.
Thank you.

Offline Cassette

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Re: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« Reply #6 on: August 28, 2011, 01:53:36 PM »
When I installed CPM 1.3.2.21 it made file sharing nearly unusable. The internet still worked fine, but when I tried to access a network share on a computer that had CPM installed on it, it went really slowly. If I tried to access a network share from a computer that had CPM on it, it worked fine as long as the destination computer didn't have it installed.

- Windows 7 x64 Home Premium
- Comodo Internet Security Premium
- Installed Comodo Programs Manager 1.3.2.21
- Restarted the computers, restarted the router
- No error messages
- No Crashes
- Uninstalling CPM fixes the issue

Offline Bad Frogger

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Re: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« Reply #7 on: August 28, 2011, 09:18:52 PM »
Hello,
Please download and install the setup again, the beta logo issue has been fixed immediately after the release and the new setup has been synchronized.
Thank you.

Thank you, Alexandru

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Offline TheDutchJewel

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Re: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« Reply #8 on: August 29, 2011, 01:46:22 PM »
When I installed CPM 1.3.2.21 it made file sharing nearly unusable. The internet still worked fine, but when I tried to access a network share on a computer that had CPM installed on it, it went really slowly. If I tried to access a network share from a computer that had CPM on it, it worked fine as long as the destination computer didn't have it installed.

- Windows 7 x64 Home Premium
- Comodo Internet Security Premium
- Installed Comodo Programs Manager 1.3.2.21
- Restarted the computers, restarted the router
- No error messages
- No Crashes
- Uninstalling CPM fixes the issue

I've the same problem. After installing CMP 1.3 on two pc's (Win7 64-bit) and one notebook (Win7 32-bit) the access to network shares was terrible slow. Uninstalling CPM 1.3 fixed the issue. CPM 1.2 works fine.
thedutchjewel.defcon5.biz

Offline Dolphin66

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Re: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« Reply #9 on: August 31, 2011, 12:48:57 PM »
- Your Operating System (and whether it's 32bit/64bit); Windows Vista 32bit SP2
- Security Software Installed;CIS 5.8.202876.2065, CSC 3.0.172695.53
- How you produced the problem;Run Blackberry Desktop software version 6.1.035
- How you tried to resolve the problem;Uninstalled CPM
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- All log files of CPM, if you had logs enabled;Log attached
- Any other Additional Information;Ran Blackberry Desktop software then BSOD when blackberry connected. Uninstalled CPM and software ran successfully when blackberry connected.

[attachment deleted by admin]
Desktop:- Windows 10 64bit Pro ¦¦ CIS 10.0.1.6294 ¦¦ CBU 4.4.1.23        Laptop:- Windows 10 64bit Home ¦¦ CIS 10.0.1.6294 ¦¦ CBU 4.4.1.23      Tablet:- ACER W4-820:- Windows 10 32bit Home ¦¦ CCAV 1.13.424807.562

Offline Alexandru Andrei

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Re: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« Reply #10 on: August 31, 2011, 01:17:56 PM »
- Your Operating System (and whether it's 32bit/64bit); Windows Vista 32bit SP2
- Security Software Installed;CIS 5.8.202876.2065, CSC 3.0.172695.53
- How you produced the problem;Run Blackberry Desktop software version 6.1.035
- How you tried to resolve the problem;Uninstalled CPM
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- All log files of CPM, if you had logs enabled;Log attached
- Any other Additional Information;Ran Blackberry Desktop software then BSOD when blackberry connected. Uninstalled CPM and software ran successfully when blackberry connected.

Hello,
Can you please post a memory dump? Memory dumps can be found in the 'minidump' subdirectory of the windows directory or directly in the windows directory with the 'memory.dmp' file name, in case the 'kernel memory dump' option was checked in 'Advanced System Settings.'
Thank you.    
« Last Edit: August 31, 2011, 01:32:09 PM by Alexandru Andrei »

Offline Dolphin66

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Re: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« Reply #11 on: August 31, 2011, 03:28:16 PM »
Quote from: Dolphin66 on Today at 17:48:57
- Your Operating System (and whether it's 32bit/64bit); Windows Vista 32bit SP2
- Security Software Installed;CIS 5.8.202876.2065, CSC 3.0.172695.53
- How you produced the problem;Run Blackberry Desktop software version 6.1.035
- How you tried to resolve the problem;Uninstalled CPM
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- All log files of CPM, if you had logs enabled;Log attached
- Any other Additional Information;Ran Blackberry Desktop software then BSOD when blackberry connected. Uninstalled CPM and software ran successfully when blackberry connected.

Hello,
Can you please post a memory dump? Memory dumps can be found in the 'minidump' subdirectory of the windows directory or directly in the windows directory with the 'memory.dmp' file name, in case the 'kernel memory dump' option was checked in 'Advanced System Settings.'
Thank you.   

Hi Alexandru,

  Download Link to Memory Dump:-  https://rapidshare.com/files/1492930235/MEMORY.zip

 Bob ( Dolphin66 )
Desktop:- Windows 10 64bit Pro ¦¦ CIS 10.0.1.6294 ¦¦ CBU 4.4.1.23        Laptop:- Windows 10 64bit Home ¦¦ CIS 10.0.1.6294 ¦¦ CBU 4.4.1.23      Tablet:- ACER W4-820:- Windows 10 32bit Home ¦¦ CCAV 1.13.424807.562

Offline Alexandru Andrei

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Re: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« Reply #12 on: September 01, 2011, 02:35:54 AM »
Quote from: Dolphin66 on Today at 17:48:57
- Your Operating System (and whether it's 32bit/64bit); Windows Vista 32bit SP2
- Security Software Installed;CIS 5.8.202876.2065, CSC 3.0.172695.53
- How you produced the problem;Run Blackberry Desktop software version 6.1.035
- How you tried to resolve the problem;Uninstalled CPM
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- All log files of CPM, if you had logs enabled;Log attached
- Any other Additional Information;Ran Blackberry Desktop software then BSOD when blackberry connected. Uninstalled CPM and software ran successfully when blackberry connected.

Hello,
Can you please post a memory dump? Memory dumps can be found in the 'minidump' subdirectory of the windows directory or directly in the windows directory with the 'memory.dmp' file name, in case the 'kernel memory dump' option was checked in 'Advanced System Settings.'
Thank you.   

Hi Alexandru,

  Download Link to Memory Dump:-  https://rapidshare.com/files/1492930235/MEMORY.zip

 Bob ( Dolphin66 )

Hello,
The dump file has been analyzed and it reveals that the BSOD is probably caused by CFRMD.sys driver which belongs to CSC. It could be an incompatibility problem. Does the issue reproduces every time? Try uninstalling CSC and see if it's still reproducing with CPM installed only.
Thank you.

Offline Dolphin66

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Re: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« Reply #13 on: September 01, 2011, 02:41:10 AM »
Hello,
The dump file has been analyzed and it reveals that the BSOD is probably caused by CFRMD.sys driver which belongs to CSC. It could be an incompatibility problem. Does the issue reproduces every time? Try uninstalling CSC and see if it's still reproducing with CPM installed only.
Thank you.

Hi,

 I had first tried by stopping the CSC, CB and COS processes and still got a BSOD. When at home later today I shall uninstall CSC and will let you know the outcome.

  Bob ( Dolphin66 )
Desktop:- Windows 10 64bit Pro ¦¦ CIS 10.0.1.6294 ¦¦ CBU 4.4.1.23        Laptop:- Windows 10 64bit Home ¦¦ CIS 10.0.1.6294 ¦¦ CBU 4.4.1.23      Tablet:- ACER W4-820:- Windows 10 32bit Home ¦¦ CCAV 1.13.424807.562

Offline Alexandru Andrei

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Re: COMODO Programs Manager 1.3.2.21 Public Release BUG REPORTS
« Reply #14 on: September 01, 2011, 02:56:19 AM »
Hi,

 I had first tried by stopping the CSC, CB and COS processes and still got a BSOD. When at home later today I shall uninstall CSC and will let you know the outcome.

  Bob ( Dolphin66 )

Hello,
A BSOD is usually caused by a driver crash, therefore the drivers need to be stopped or uninstalled.
Thank you for your support.

 

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