Author Topic: COMODO System-Cleaner 3.0 build 53 BUG REPORTS  (Read 57997 times)

Offline Razvan Raschitor

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COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« on: December 09, 2010, 10:43:28 AM »
Please post all bug reports & BSOD's here.

Be sure to include:

- Your Operating System (and whether it's 32bit/64bit);
- Security Software Installed;
- How you produced the problem;
- How you tried to resolve the problem;
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- All log files of CSC, if you had logs enabled;
- if the issue is a BSOD, please post all the dump files in \Windows\Minidump folder (you can compress them)
- if the issue is a crash, program stops responding or freezes please see this topic
- if the issue is an error (not program crash or freeze) please see this topic
- Any other Additional Information;

« Last Edit: February 24, 2012, 11:40:56 AM by Razvan Raschitor »
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Offline Mops21

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #1 on: December 09, 2010, 04:22:53 PM »
Hi

I have 2.2 Build 5 on my pc and now I will install CSC 3 Build 53 over the 2.2 Build 5
I use the German version

But as I get 2 error messages


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Offline layman

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #2 on: December 10, 2010, 03:48:53 AM »
I don't know whether this is to be given in bug report or just as a feedback.

- Your Operating System (and whether it's 32bit/64bit); - XP SP3 32 bit
- Security Software Installed; CIS suite only
- How you produced the problem;
- How you tried to resolve the problem;
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- All log files of CSC, if you had logs enabled;
- Any other Additional Information;

So far good. Most of the earlier problems like more than 2000 errors! seems to have been eliminated. I have some small points to raise though.

1. The 'agreement' which I was supposed to accept at the time of installation does not state anything about CSC. All registry cleaners have big 'use at your own risk and Comodo is not responsible' kind of wordings. But, this EULA only mentions about CIS and Geekbuddy and expect the user to "you promptly pay all license fees when due, etc.". I think an EULA specific to CSC or combined for all comodo products, specifically mentioning CSC would have been better.

2. CSC connects to Comodo servers every time to catch 'new highlights'. Okay, but there should be an option to disable it. It's not a complaint, since you can inform users about this feature, it is okay... it's just a suggestion.

3. While registry cleaner should have 'backup' 'system restore' and 'use registry protection' as DEFAULT, Privacy cleaner should not have backup as 'default' and let the user decide what he wants to do with that selection.

4. The 'shred drive' shows 'permanently remove files and folders from partitions' but inside it seems to actually clear the 'unused disk space' (I could see a remove partition data for D drive though). 'Unused disk space' is a very good feature and many people might be using it, but it is wise to keep it just as 'remove unused disk space' as a mistake in selection could be catastrophic. I think some people in the past had clicked 'disk 0' and lost their data and partition, though they were trying to wipe 'unused disk space'.

5. It seems that 'Active Clean' cleans items under 'privacy cleaner' even though it is 'unticked' for cleaning by Active Clean. I had created a new profile for 'privacy cleaner' and the issues selected were getting reduced within minutes, first it was 54 and after 1-2 minutes it reduced to '14', though active clean was asked not to clear 'privacy cleaner' items.

6. Another thing I noticed was that with 'active clean' ON my profile created for 'privacy cleaner' lost all the selections i.e. for new profile the entire items were unticked after 1-2 minutes. I put the Active Clean OFF and now it the new profile retains its selections (I can't confirm this incident as clearly due to active clean though).

Any way, these are items I have observed. But, so far the new version seems to be pretty good in its work with active clean off.



Offline Valentin N

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #3 on: December 10, 2010, 08:22:49 AM »
here is the bug report. I hope this is enough.

- Your Operating System (and whether it's 32bit/64bit): Win7 pro 32bit (x86)

- Security Software Installed; CIS 5/2011 32bit (x86)

- How you produced the problem; Maybe through installing CSC 3.0 build 53 while CSC 3.0 build 37 installed and running (active clean is turned off).

- How you tried to resolve the problem; by letting it be. I will uninstall it and install CSC 3.0 build 53 again

- Screen-shots with the error (if any); look at the attached files.

- Post Memory Dumps on crash if you encounter any; It has never happened

- All log files of CSC, if you had logs enabled; I will show my settings

- Any other Additional Information; cleaner_validator.exe (2028) is always uses 50% during very small periods (is that normal?). When CSC 3.0 build 53 came out I installed it while I had the previous CSC 3.0 build 37 running.

I hope this will help.

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Offline Razvan Raschitor

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #4 on: December 10, 2010, 08:36:44 AM »
here is the bug report. I hope this is enough.

- Your Operating System (and whether it's 32bit/64bit): Win7 pro 32bit (x86)

- Security Software Installed; CIS 5/2011 32bit (x86)

- How you produced the problem; Maybe through installing CSC 3.0 build 53 while CSC 3.0 build 37 installed and running (active clean is turned off).

- How you tried to resolve the problem; by letting it be. I will uninstall it and install CSC 3.0 build 53 again


Hello,

      Cleaner_Validator.exe performs some tasks from time to time, but only if your processor is Idle. It will not slow down your computer.
 However will improve this function in the near future.

- Screen-shots with the error (if any); look at the attached files.

- Post Memory Dumps on crash if you encounter any; It has never happened

- All log files of CSC, if you had logs enabled; I will show my settings

- Any other Additional Information; cleaner_validator.exe (2028) is always uses 50% during very small periods (is that normal?). When CSC 3.0 build 53 came out I installed it while I had the previous CSC 3.0 build 37 running.

I hope this will help.

Hello,
Regards,
Razvan Raschitor
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Offline L.A.R. Grizzly

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #5 on: December 10, 2010, 02:40:54 PM »
- Your Operating System (and whether it's 32bit/64bit); See Signature
- Security Software Installed; See Signature
- How you produced the problem; See Below
- How you tried to resolve the problem; Nope
- Screen-shots with the error (if any); n/a
- Post Memory Dumps on crash if you encounter any; n/a
- All log files of CSC, if you had logs enabled; n/a
- Any other Additional Information; See Below

Installation went fine. I had a lot of trouble with build 37. I created personal profiles for all 3 cleaners. I find that trying to add Filter Entries to Disk Cleaner is really frustrating. I finally got them entered, CSC did a system scan and added my entries. After closing CSC and reopening, my Filter Entries were gone! I entered them several times with the same result. I also noticed that my personal profiles didn't show sometimes (this behavior came and went). Also, my personal profiles didn't always retain my settings. I had to always double check to see if my choices remained. Since I couldn't get the settings to stick permanently, I didn't go any further. I was afraid to run the program for fear of system damage. I'm now back to v2.2 (which works flawlessly, except it wipes out my Disk Cleaner Filter Entries when updated). What's up with these Filter Entries?  ???
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Offline Valentin N

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #6 on: December 10, 2010, 04:40:48 PM »
after I have installed this version I have seen that CSC is on 50% each time run a new program. I am talking about the cleaner_validator.exe

The CSC 3.0 build 37 was better, at least for me.
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Offline Mops21

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #7 on: December 11, 2010, 02:21:00 PM »
Hi

I have 2.2 Build 5 on my pc and now I will install CSC 3 Build 53 over the 2.2 Build 5
I use the German version

But as I get 2 error messages


Hello

You still need info from me
Will my problem fixed in next update

I have 1 pc and 1 Folder with Bug Logs in it

[attachment deleted by admin]
« Last Edit: December 12, 2010, 07:55:30 AM by Mops21 »
Windows 8.1 (64-bit)

Offline FallshirmjAEger

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #8 on: December 11, 2010, 05:53:53 PM »
- Your Operating System (and whether it's 32bit/64bit);
Vista x64 SP2
- Security Software Installed;
Comodo Internet Security v5
- How you produced the problem;
Installed CSC build 57 and tried to update windows experience score
- How you tried to resolve the problem;
Reinstalling CSC
- Screen-shots with the error (if any);
Attached
- Post Memory Dumps on crash if you encounter any;
N/A
- All log files of CSC, if you had logs enabled;
All logs appear blanks
- Any other Additional Information;
To reproduce, literally once the installer has completed for CSC, try and update your windows experience score will produce error message.


[attachment deleted by admin]

Offline atriks

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #9 on: December 12, 2010, 08:01:49 AM »
- Your Operating System (and whether it's 32bit/64bit);
Vista x64 SP2
- Security Software Installed;
Comodo Internet Security v5
- How you produced the problem;
Installed CSC build 57 and tried to update windows experience score
- How you tried to resolve the problem;
Reinstalling CSC
- Screen-shots with the error (if any);
Attached
- Post Memory Dumps on crash if you encounter any;
N/A
- All log files of CSC, if you had logs enabled;
All logs appear blanks
- Any other Additional Information;
To reproduce, literally once the installer has completed for CSC, try and update your windows experience score will produce error message.


Have the same problem on Windows 7 Ultimate 64 bit.

Offline languy99

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #10 on: December 12, 2010, 11:46:44 AM »
No problem here Windows 7 32 bit, might be a 64 bit bug.
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Offline wheathe

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #11 on: December 12, 2010, 12:34:53 PM »
Hi,
Just tried to install System Cleaner 3.0 build.
Defense+ insisted on running the install pgm in the Sandbox.
"CSC_3.0.172695.53_xp_vista_server2003_server2008_win7"
I first tried Limited, no install.
Then I tried Partially Limited, seemed to install right up to the request window for my email address which I provided, and clicked on next.
Things ground to a halt, the install seemed to freeze, I then got the windows program not responding/endit now window, and shut the install down.
Thanks for any help you can give me.
William

XP Pro SP3
Chrome
Sandboxie
Latest Comodo Firewall and Antivirus software installed yesterday + full virus scan

Offline Razvan Raschitor

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #12 on: December 13, 2010, 01:50:27 AM »
Hi,
Just tried to install System Cleaner 3.0 build.
Defense+ insisted on running the install pgm in the Sandbox.
"CSC_3.0.172695.53_xp_vista_server2003_server2008_win7"
I first tried Limited, no install.
Then I tried Partially Limited, seemed to install right up to the request window for my email address which I provided, and clicked on next.
Things ground to a halt, the install seemed to freeze, I then got the windows program not responding/endit now window, and shut the install down.
Thanks for any help you can give me.
William

XP Pro SP3
Chrome
Sandboxie
Latest Comodo Firewall and Antivirus software installed yesterday + full virus scan


Hello,

       CSC cannot run inside a sandbox because it uses drivers and a service, and the sandbox cannot run this.
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Offline layman

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #13 on: December 15, 2010, 07:47:46 AM »
Further to my previous bug report, I would like to inform that Action clean now works okay. It does not delete the privacy cleaner items automatically. Also, the new profile (as default) created under privacy cleaner does not get 'unticked' automatically, though there is a time lag in displaying the items under 'new default' i.e. it is displayed 30 seconds after the items in other profiles (created by CSC) are displayed. Any way that is not a problem for me.

Today the dreaded False Positives of CSC privacy cleaner has returned. Now I have almost 3400 'junk files' in my computer, pertaining to IE cache, whereas IE is rarely used by me (I use firefox). Again, this is after cleaning the junk with Ccleaner. This happened in the evening, while in my morning scanning with CSC I had a total of 200 junk files (those were not FPs) and of course cleaned with CSC in the morning.

32 bit XPSP3
CIS only Security suite

Offline jay2007tech

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #14 on: December 17, 2010, 10:49:45 AM »
Quote
- Your Operating System (and whether it's 32bit/64bit);
Windows 7 Ultimate 32x
Quote
- Security Software Installed;
CIS Avira w/guard disabled
Quote
- How you produced the problem;
1) I tried to do a complete clean and turned on "active clean"
2) Under "privacy" section, There were entries still not removed, I tried to do it manually and it says it's clean.  But a second or two later, the entries came back (so basicly it didn't clean it)

Quote
- How you tried to resolve the problem;
I tried it manually and  then created a customised profile.  Didn't work

Quote
- Screen-shots with the error (if any);
N/A
Quote
- Post Memory Dumps on crash if you encounter any;
There was no crash, but I forced windows to create a memory dump :) Here's the link to the dump below
http://www.megaupload.com/?d=LPTTEEZE
Quote
- All log files of CSC, if you had logs enabled;

Quote
- Any other Additional Information;
For some reason, it doesn't seem to clean Internet Explorer (I'm using using a beta version of Internet explorer 9, which maybe the reason why)
That's all I can think of
It's hard being a crooked Admin when the files won't pass an md5checksum test.  But like any other good crooked Admin it can be done, it just takes time(and lots of it) and a few aspirins

 

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