COMODO System Cleaner 1.1.64944.36 BUG REPORTS [CLOSED]

News / Announcements / Feedback - CSU
1

Please post all bug reports & BSOD’s here.

Be sure to include:

  • Your Operating System (and whether it’s 32bit/64bit);
  • Security Software Installed;
  • How you produced the problem;
  • How you tried to resolve the problem;
  • Screen-shots with the error (if any);
  • Post Memory Dumps on crash if you encounter any;
  • All log files of CSC, if you had logs enabled;
  • Any other Additional Information;
2

win xp sp3
cis and boclean

updated from .35
clicking on check for updates sometimes gives runtime error and sometimes doesn’t.

thanxx
naren

3

Hi,

This might be an operating system issue, we never had problems like this with the update module. Please provide us with more details about your PC : configuration, drivers/programs installed. If you can, please add a screenshot of all programs installed.

Thank you for your support.

4

vista home premium sp1 32bit////comodo firewall and anti virus and boclean

After doing a privacy clean open office registration info needs to be redone…
The registry info for open office in the settings for privacy clean is unchecked

5
  1. Power clean computer doesn’t remember privacy settings.

I have in privacy cleaner settings unchecked show warnings but every time I use power clean my computer it shows privacy warnings.

  1. Update check gives runtime error.

  2. CPU Athlon 64 X2 4600+

  3. Windows XP pro, service pack 3, 32 bit

  4. CIS 3.9.73015.489 Beta

  5. Antivirus - default settings

  6. Firewall - custom policy mode

  7. Defense+ - clean PC mode

  8. Administrator account

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6

operating system - win xp sp3 32 bit
security software - cis and boclean
clicking on check for update produced the problem
dont know how to resolve the error. didn’t tried a fresh download and install of the latest version.

this runtime error sometime occurs and sometime doesn’t. 2-3 times application needs to be closed down send error report dont send this error occured.

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7

did a fresh download and installation of .36 version but the same runtime problem. i never had any problem with csc and using csc. this is the first problem.

thanxx
naren

p.s. also i want to know

under utilities - system settings - there are system control, windows explorer, web browser, etc and there are restore default settings for each. what type of restore default settings are these. i mean for ex. - when i install csc, in system control 2 entries are checked but when i click restore to defaults 1 more entry gets checked. so does this means when installed csc detects the systems settings (like 2 entries checked in system control) and if we want we can apply csc’s default for system control clicking restore defaults (like i said 1 more entry gets checked clicking on restore defaults, total 3 entries) m i right?? please clear the point.

thanxx
naren

8

I ran across this while searching for a solution for .35 CSC. I get the exact same Runtime error message in .35, except that I never get to the Finish Screen. My error occurs in the middle of the download. I am running Windows XP SP3 32-bit, Windows Firewall and AVG Free 8.5. This is a fresh install of the OS. I added CSC.exe, cnat.exe, crpf.sys and csdf.sys to the firewall exceptions list, but still the same error. I also use CRC, but have not tried to update it to see if it gets the same error.

I can work around it by downloading an updated file and reinstalling, but it would be nice if the update function worked.

R Burton

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9

Well i’m geting runtime error and CSC crash each time i check for updates.

Vista x64 SP1

10

Hi,

Thank you for your feedback. We identified the cause for the registration info request. This issue will be resolved in the upcoming version of Comodo System Cleaner.

Thank you for your support.

11

Hi,

We tried very hard to reproduce this bug, and finally in some rare occasions it occurred. We will eliminate this problem in the upcoming version of Comodo System Cleaner. In the meantime, an uninstall of the current version and the installation of the .36 version downloaded from the release thread will get you to the latest version.

Thank you for your support.

12

Hi,

After installation, Comodo System Cleaner detects the operating system settings and configures itself accordingly. The default options of System Settings contain 1 more option checked ( “Optimize processor scheduling for applications” ) which is an optional selection like any other one from that menu giving you the choice to select or unselect it. So that third entry checked is stored in Comodo System Cleaner instructions in case of selecting “Restore to defaults” button, and once checked it stays that way.

Thank you for your support.

13

I’m using COMODO System Cleaner 1.1.64944.36 64bit version (updated from 1.1.64944.34)

My OS is Windows Vista Home Premium 64bit

“Check for updates” crashes sometimes.

Vista gives a message that “Program has stopped working”

14

heyy buddy whats this yaa. i think u guys dont read the posts completely and carefully. ok i got it u guys tried hard to reproduce the prob and the prob will be solved in the forthcoming version. BUT why are you directing me to download and install the latest .36 version from the release thread. coz i have already mentioned that i downloaded and installed a fresh .36 version and tried but the prob still persists. no offence here but plzzzzzzzzzzz read the post completely and carefully. And waiting for a reply from u buddy bosoiua.

thanxx
naren

15

ok i got it. BUT i want to re-confirm it. so what i understand form what you said is - you mean to say “RESTORE TO DEFAULT IS THE DEFAULT SETTINGS OF COMODO SYSTEM CLEANER AND NOT THE OPERATING SYSTEMS DEFAULT SETTINGS” right buddy??

ok

i will elaborate it little further -

i mean to say “CLICKING ON RESET TO DEFAULT WILL NOT APPLY THE OPERATING SYSTEMS DEFAULT SETTINGS BUT WILL APPLY COMODO SYSTEM CLEANERS’S OWN DEFAULT SETTINGS” right buddy??

thanxx
naren

16

Hi,

Of course I read that you did a fresh install and the problem still persisted, but you were not the only person complaining about the update error, and my advice for uninstall previous version/install .36 one concerned everyone who encountered this problem. In some cases it works, in others it doesn’t, depending on the operating system. Anyway the problem has already been taken care of and fixed in the upcoming version.

Regarding your question about Comodo System Settings module and the System tab, where the “reset to defaults” checks one more option if selected: it was taken into consideration and will be synchronized in order to have a fixed set of options on default after CSC installation, meaning the “Reset to defaults” button will be grayed out and will become available after a modification has been made.

Thank you for your support.

17

nice realease with the CLPCS (comodo live PC support) but one little type-o on the interface.

on the miscelaneious tab, in the desription for live PC support it says "Do you want to connect to our specialists ang get support for your PC? Click here

the ang needs to be fixed to say and

tahnks
bestfreeocsfitware
www.bestfreepcsoftware.webs.com

18

Hello,

Yeap. We fixed that already. We’ll release today new version of both apps. Thank you for reminding.