Author Topic: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS  (Read 16803 times)

Offline Razvan Raschitor

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Please post all bug reports & BSOD's here.

Be sure to include:

- Your Operating System (and whether it's 32bit/64bit);
- Security Software Installed;
- How you produced the problem;
- How you tried to resolve the problem;
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- All log files of CSC, if you had logs enabled;
- Any other Additional Information;

« Last Edit: October 29, 2010, 08:10:09 AM by Razvan Raschitor »
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Offline Graham1

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Re: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS
« Reply #1 on: March 11, 2010, 06:30:16 AM »
Hi

I'm unable to install 2.2.13611.5 either via the download or updating within CSC (see screenshots).

:)


- Your Operating System (and whether it's 32bit/64bit); XP Pro SP3 (32-bit)
- Security Software Installed; CIS4
- How you produced the problem; During installation/upgrade
- How you tried to resolve the problem;
- Screen-shots with the error (if any); See below
- Post Memory Dumps on crash if you encounter any;
- All log files of CSC, if you had logs enabled;
- Any other Additional Information;




« Last Edit: March 11, 2010, 12:33:37 PM by Ieronim Trisca »

Offline clemo

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Re: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS
« Reply #2 on: March 11, 2010, 07:59:35 AM »
I am also having the same issues as Graham1.

- Your Operating System (and whether it's 32bit/64bit); Vista SP2 (32-bit)
- Security Software Installed; CIS4
- How you produced the problem; During installation and upgrade
- How you tried to resolve the problem;
- Screen-shots with the error (if any); See Graham1's post
- Post Memory Dumps on crash if you encounter any;
- All log files of CSC, if you had logs enabled;
- Any other Additional Information;


c
« Last Edit: March 11, 2010, 12:33:47 PM by Ieronim Trisca »

Offline Razvan Raschitor

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Re: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS
« Reply #3 on: March 12, 2010, 01:43:48 AM »
Hello,

        The problem is fixed now. It was a problem with the updater.
Regards,
Razvan Raschitor
Project Manager

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Offline clemo

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Re: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS
« Reply #4 on: March 12, 2010, 03:26:24 AM »
Thank you.  :)

Offline Luxovien

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Re: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS
« Reply #5 on: March 14, 2010, 05:04:25 AM »
Please post all bug reports & BSOD's here.

Be sure to include:

- Your Operating System (and whether it's 32bit/64bit); Windows 7 32 bits
- Security Software Installed; KIS 2010
- How you produced the problem; je possède un pack clavier-souris Logitech internet 1500 laser rechargeable, le clavier est sécurisé (criptage des infos entre le clavier et la base RF), après passage de CSC avec les paramètres par défaut, le clavier ne communique plus avec la base alors que la souris fonctionne normalement, je suppose que CSC a supprimé la clé de registre contenant le code de sécurité
- How you tried to resolve the problem; j'ai désinstallé le soft Logitech, réinstallé le soft Logitech avec nouvelle connection clavier/base RF, donc nouveau code de sécurité. Pour en être sur, j'ai de nouveau passé CSC et même bug, perte du clavier
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- All log files of CSC, if you had logs enabled;
- Any other Additional Information;



Offline L.A.R. Grizzly

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Re: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS
« Reply #6 on: March 16, 2010, 12:16:08 PM »
- Your Operating System (and whether it's 32bit/64bit); Vista SP2 (32-bit) - WinXP Pro SP3
- Security Software Installed; CIS4 - CIS 4 (all enabled)
- How you produced the problem; During installation and upgrade - Update CSC
- How you tried to resolve the problem; - Nope (complained a lot)
- Screen-shots with the error (if any); See Graham1's post - n/a
- Post Memory Dumps on crash if you encounter any; - n/a
- All log files of CSC, if you had logs enabled; - Attached
- Any other Additional Information; - n/a

Same bug as in previous versions. Updating CSC wipes out my CDC Filter Entries list. I have to re-enter my custom list manually.
« Last Edit: March 16, 2010, 12:21:28 PM by L.A.R. Grizzly »
Main Machine: AMD FX-8320 8 Core 3.50 GHz - 16 GB G.Skill DDR3 RAM - nVidia GT610 Graphics
Main Machine: Win7 Pro SP1 64 Bit - Second Machine: Win7 Pro SP1 32 Bit - Laptop: WinXP Pro SP3 32 Bit
CIS 7.0.317799.4142

Offline Whoop-dee-doo

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Re: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS
« Reply #7 on: March 26, 2010, 09:42:00 PM »
GUI Bugs?

1. Sometimes when I open Comodo system cleaner (CSC), the window opens up with black boxes (as shown in the attached pic). After a few seconds, the appropriate graphics fill in the black boxes. This only happens when the window initially opens after running CSC. It does not happen when you refresh CSC after it has been minimized to the task bar (i.e. CSC is already running, but minimized to the task bar, and I restore the CSC window). These black regions still show up when I have no other programs running and when there is minimal CPU use.

2. The pie chart in the "wiper" section is not drawn correctly (the line that divides the pie slice is not drawn in the right place). I open the wipe section, then click on the "+" next to free space (or the "+" next to "disk0", which is my used space)...and then the funky pie chart shows up. In fact, the funky pie chart remains even if you select a different CSC component (e.g. Registry cleaner) and then return to Wiper. If I close CSC and run it again, the funky pie chart is gone. See attached pic.
Also, the pie chart does not show the free space when you click in the "free space" or "disk0" check box (it just shows a full pie of used space).

I could not resolve the problems.
Both issues are consistently reproducible on my system.
No crashes

CSC version: 2.2.335611.5
Windows XP SP3, 32 bit
CIS 4 (AV, firewall, Defense + all active; sandbox off)
Superantispyware (realtime active)
« Last Edit: March 26, 2010, 09:51:10 PM by Whoop-dee-doo »
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Offline Whoop-dee-doo

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Re: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS
« Reply #8 on: March 28, 2010, 08:48:46 PM »
I am not sure if these users are experiencing a bug, but perhaps the developer can take a look at the thread.
"The best way to have a good idea is to have a lot of ideas." - Linus Pauling   :-La 

"Don't find fault. Find a remedy." - Henry Ford

Offline manueljlopez

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Re: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS
« Reply #9 on: April 01, 2010, 06:30:30 AM »
I've downloaded CSC v2.2.335611.5 earlier today and the registry cleaner works okay.
 When I use CSC, the Disk Cleaner and the Privacy Cleaner have no scan locations whatsoever. I'm not sure what to do.



Your Operating System (and whether it's 32bit/64bit); XP Professional Service Pack 3
- Security Software Installed; Comodo Internet Security
- How you produced the problem; Select Disk Cleaner and/or Privacy Cleaner
- How you tried to resolve the problem;
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- All log files of CSC, if you had logs enabled;
- Any other Additional Information;
« Last Edit: April 05, 2010, 02:10:39 AM by manueljlopez »

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Re: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS
« Reply #10 on: April 06, 2010, 01:47:17 AM »
I've downloaded CSC v2.2.335611.5 earlier today and the registry cleaner works okay.
 When I use CSC, the Disk Cleaner and the Privacy Cleaner have no scan locations whatsoever. I'm not sure what to do.



Your Operating System (and whether it's 32bit/64bit); XP Professional Service Pack 3
- Security Software Installed; Comodo Internet Security
- How you produced the problem; Select Disk Cleaner and/or Privacy Cleaner
- How you tried to resolve the problem;
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- All log files of CSC, if you had logs enabled;
- Any other Additional Information;

Can you please post us a screenshot with this issue? Thank you.

Offline Whoop-dee-doo

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Re: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS
« Reply #11 on: April 09, 2010, 12:19:02 PM »
GUI Bug

After I do a complete scan with "clean my computer" (i.e. power clean), the window has a GUI error: the results and the buttons at the bottom of the screen are drawn over the progress bar (see pic). This only happens with power clean, and not when doing a scan with each individual cleaner (i.e. only reg cleaner, only privacy cleaner, and only disc cleaner).

Usability Suggestion

The results window of the power clean is not intuitive: the average user should not have to guess the meaning of CRC, CDC, CPC, CPCW.  The abbreviations should be spelled out so it is crystal clear! (see correction in the pic).

I could not resolve the problems.
Both issues are consistently reproducible on my system.
No crashes

CSC version: 2.2.335611.5
Windows XP SP3, 32 bit
CIS 4 (AV, firewall, Defense + all active; sandbox off)
Superantispyware (realtime active)
« Last Edit: April 10, 2010, 02:11:50 AM by Whoop-dee-doo »
"The best way to have a good idea is to have a lot of ideas." - Linus Pauling   :-La 

"Don't find fault. Find a remedy." - Henry Ford

Offline JMC

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Re: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS
« Reply #12 on: April 19, 2010, 05:38:37 PM »
Hi i did install CSC yesterday for the first time
it looks very nice

i did install it remotely on a other PC
i did move the install file throug windows share folders on the remote PC
and lunch the install with realVNC
it did install and then the installation seemed as never ending
so i did kill the installation and reinstalled it again
it did repair everything and then it seemed to never end again
so i did move the file from the shared folder on the destop throug realVNC
and all happened again
i did abort / kill the install again
then i did start it from the startmenu throug realVNC
and it did appear in the tasklist but no window
i took a break and realVNC did disconnect
then i whent to the other machine and there i saw the window of CSC

realVNC did run with the setting to black out the remote screen
when i did kill the realVNC remotescreen application through the taskmanager
the window did appear before realVNC did disconnect

i think the blankScreen or how ever this hidden realVNC process is named and CSC dont work together
i think it has maybe something to do with the CSC skin or semi transparent nonsence

please check this out and fix this bug

--------------------------

also some setings are not very clear
even not in a other language or after reading the help file

just as an example..
the system settings > USB settings, what are they doing? if i check them windows is checking the USB ports every millisecond or if i check them windows is checking the USB ports not every millicecond but every period of time?
what is windows doing originaly?
and why should this setting be better then te original setting?

i think at least in the help file you should provide more information about theese settings

something like...
the original setting in windows is XY, checking this option will set this value to XY, this is good for SOME REASON and maybe not good because a OTHER REASON

same on this bluescreen options to me they are far away from clear

---------------------------

and the search dublicate function is also very odd!
it searches for dublicates, then it makes a list ... at the first place i get an entry Autoexec.bat
i can only see one autoecec.bat i cant find any dublicate
i can press the + sigen and this entry expands
then there is a list of files which have nothing to do with autoexec.bat
originaly my autoexec is blank
so why all theese entries appear as a subentry of the autoexec?????
and whereshould be the dublicate????
and if i decide to delete the dublicate, will it delete the file on C: or the file which i cant find at a other place???
thats odd and i will never use this function until you make clear what happens!

Offline Wild

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Re: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS
« Reply #13 on: April 26, 2010, 05:13:10 PM »
I found one problem today after using SC on win7 64, what ever I have pinned to the icons on the taskbar have disappeared. I have lost slight functionality of the sticky notes "new notes" option when I right click the icon. I take it there is no way to restore the function or pinned items.

Offline wiliq

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Re: COMODO System Cleaner 2.2.335611.5 Public Release BUG REPORTS
« Reply #14 on: May 30, 2010, 09:14:59 AM »
Found two false positives relating to %SystemRoot%\System32\rundll32.exe shell32.dll,SHCreateLocalServerRunDll {722b3793-5367-4446-b6bb-db89b05c1f24} due to possible incorrect parsing of the rundll32.exe parameter string:
HKLM\SOFTWARE\Classes\CLSID\{722b3793-5367-4446-b6bb-db89b05c1f24} and
HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{722b3793-5367-4446-b6bb-db89b05c1f24}

- Your Operating System (and whether it's 32bit/64bit); win7 (64-bit)
- Security Software Installed; CIS4
- How you produced the problem; During clean-up
- How you tried to resolve the problem; Add keys to ignore list



 

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