Author Topic: Intermittent problems with downloading of installers and updater since April 17  (Read 29441 times)

Offline Citizen K

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At this moment the links to the offline installers are intermittently not working: the website will give error 404. CIS may also intermittently shows errors when running the AV Updater or the general Updater. The updater may report errors when trying to download AV signatures, checking for recognizer update and when checking for program updates.

Comodo is aware of this and is working on the issues.

As a workaround  I have uploaded the offline installer to OneDrive in case the download of the offline installer is not working. Use this link for the moment when needed:

Comodo Internet Security Premium (temporary link)
https://1drv.ms/u/s!Aq3X3wNano7MjkuqAdqIlzVVLXnB?e=rTeLPl
« Last Edit: April 19, 2021, 12:08:11 PM by EricJH »

Offline ES_M113

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Have you tried the same three steps but now with installing version 7098 again (so not 8012)?
Does installing version 7098 work for you?
I no access to Previous Version

Offline CISfan

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I no access to Previous Version

The offline installer link provided on the first page of this thread currently (by mistake) downloads version 7098 instead of 8012.
So if you still want to try to install the previous offline installer version 7098 then you have to be quick and download it from the link provided on the first page.

It is up to you if you would like to try to install 7098 again.

Offline futuretech

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All links work and download the latest version, it most likely is a location issue with the CDN. Should also make sure to clear browser cache and DNS cache.

Offline CISfan

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After flushing DNS cache and clearing browser cache, the online and offline links still don't work for me.

Offline ES_M113

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The offline installer link provided on the first page of this thread currently (by mistake) downloads version 7098 instead of 8012.
So if you still want to try to install the previous offline installer version 7098 then you have to be quick and download it from the link provided on the first page.

It is up to you if you would like to try to install 7098 again.
No, I have 8012 in my PC and there is no problem, but I wonder why it happened like this for those two PC.

Offline Citizen K

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All links work and download the latest version, it most likely is a location issue with the CDN. Should also make sure to clear browser cache and DNS cache.
I tried and no dice here in the Netherlands.
After flushing DNS cache and clearing browser cache, the online and offline links still don't work for me.

It looks like the problem is with the European branch of the CDN.

Are there people from Asia/Australia and South America willing to test the download links?

Edit: I updated the moderator message in the topic start to reflect the problem is limited to Europe and the US not being effected.

Late last night I installed CIS on my old netbook and it would show errors for downloading the recognizer and checking for the program update. It still throws theses errors. They may be related.
« Last Edit: April 17, 2021, 03:07:23 PM by EricJH »

Offline CISfan

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When using TOR the download results are even more confusing...

Offline Citizen K

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Further update. The AV database of the netbook is at 33204 and when updating it says it is up to date. My desktop is at 33446. It turns out I was still using the beta serve instead of the regular server. When I changed to the regular server and now it behaves similar like the netbook. See attached image.

I then set the update server on the netbook to the beta serve and low and behold it would update the AV to database 33446 and it would get the cryptolocker reconizer.

While it was updating the AV it was first downloading the BASE_END_USER_v33296 database and then the subsequent incrementals.

I conclude that, at least in Europe the, the AV database server is days behind.

Could people in Europe, US, South America and Asia/Australia regions check what their installed AV database is?

Offline CommodoUser2019

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Database 33445 in US, CIS v...7098.

Offline rex_cmd

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Database 33445 in JP, CIS v...7098.

Offline Citizen K

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Thanks guys. Please keep your observations coming also from Europe.

Offline Ploget

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Offline and Online now all downloading the correct version 8012 in the UK
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Offline ZorKas

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no worries for me in France (8012)

Windows 10 Pro x64 21H2 Build 19044.1826 - Windows 11 Pro x64 21H2 Build 22000.832 - Linux Emmabuntus x64 ED4 - Comodo CIS Pro v.12.2.2.8012 - Moderator French Comodo

Offline prallo

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All good in Thailand !
CIS Premium 12.2.2.4.8032

 

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