Bug Reports for COMODO Cleaning Essentials 1.7.192479.98

Please post all bug reports & BSOD’s here and make sure to include:

  1. Your Operating System (32 or 64 bit) and Service Pack revision
  2. Other Security and Utility Software Installed
  3. Step by step description to reproduce the issue
  4. How you tried to resolve the problem
  5. Upload Memory Dumps on crash if you encounter any (see on bottom on how to do a memory dump or forced it to product a memory dump) <–This makes it easier for the delvopers to fix stubbern bugs, freezes, glitchs and such WITH THE BUG REPORT(not required but very very helpfull) (((If you don’t want to post the link to the memory dump, then PM a Mod with the link for the dump))))
  6. Attach screenshots to your posts to clarify the issue further
  7. Any other information you think that might be useful

It’s vital to provide all this information, so the developers can quickly identify and fix bugs faster.

This format will be strictly moderated. If your messages do not convey this format, they are not going to be taken into account.

For those who observe freeze issues while doing a full scan:

Here is what you need to do in order to identify the problematic file while scanning:

1 - Disable Defense+(If you have CIS installed)
2 - Download Process Explorer from Process Explorer - Sysinternals | Microsoft Learn
3 - Run Process Explorer
4 - In Process Explorer, select View->Lower Pane View->Handles
5 - In Process Explorer Process window, click on cce.exe
At this stage, in the lower pane, you should be seeing handles opened by cce.exe. You are particularly interested in “Type File”
6 - Open CIS and Run a Scan → My Computer.

Wait until the scan hangs. When the scan hangs, you must go to Process Explorer and check the Lower Pane for open “File Handles”. One of those handles are causing this issue. Probably an archive file. Please indentify that file and let us know.

==============================================

How to produce or force a memory dump if needed - [instructions provided by jay2007tech]

To Configure Your Computer for a Complete Memory Dump If you cannot locate a complete memory dump file or a complete kernel memory dump file, you can configure your computer to record them by generating an event report. To do so, follow these steps:
  1. Click Start, and then click Run.
  2. Type control sysdm.cpl, and then click OK.
  3. On the Advanced tab, in the Startup and Recovery section, click Settings.
  4. In the Write debugging information list, click Complete memory dump or click Kernel memory dump, and then click OK.
  5. Click OK to close the System Properties dialog box.
  6. In the System Settings Change dialog box, click Yes if you want to restart your computer now. Click No if you want to restart your computer later.
'Crash on Control Scroll'. This feature allows a user to manually crash the system, thus triggering the blue screen of death (also known as BSOD) and memory dump generation.

To enable that feature on a USB keyboard:

* Start the registry editor (regedit.exe)
* Locate the following key if you have a USB keyboard: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\kbdhid\Parameters
  • In the Edit menu, click Add Value and add the following registry entry:
    Name: CrashOnCtrlScroll
    Data Type: REG_DWORD
    Value: 1
    • Exit the registry editor, then reboot.

if you have a PS2 keyboard: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
* In the Edit menu, click Add Value and add the following registry entry:
Name: CrashOnCtrlScroll
Data Type: REG_DWORD
Value: 1
* Exit the registry editor, then reboot.

After the reboot, you can now manually trigger a crash by pressing the SCROLL keyboard key twice while pressing the right CTRL key.
After you created a complete memory dump and restarted the computer, you need to know where the .dmp file is

Click Start, and then click Search.

Click All files and folders.

In the All or part of the file name box, type *.dmp.

Now that you know where it is
Use winrar, winzip, 7zip, or anything like that and create a archive(basicly a .zip file) (that so you can compress 1gb to 300-400mb’s) Thumb Up <—this will save you some bandwidth uploading later, trust me

Now you have a highly compressed memory dump file that’s in a .zip file
Next upload it to megaupload.com and save the link (because we know email won’t allow a couple hundred megabytes at a time

While CCE was scanning my system blue screened with error 0X0000008E.

1. Your Operating System (32 or 64 bit) and Service Pack revision: Windows 7 SP1 Ultimate
2. Other Security and Utility Software Installed. I will report the most important ones; all mentioned scanners are on demand only and for on demand only with no applications running residentially. For further reference see the attached system report:

  • Malwarebytes Antimalware Free
  • Spybot Search and Destroy
  • Super Antispwyare Free
  • Emsisoft Antimalware Free
  • Hitman Pro
  • Gmer
  • Comodo Cleaning Essentials
  • PerfectDisk 11 Pro v11.00.185
  • Process Hacker v2.15
  • Plextools v3.13 LE
  • Secunia PSI v 2.0.0.2001
  • VM Ware Player v 3.1.4.38536
  • nMap v 5.51 with PC Cap
  • Java Runtime Environment 1.6.25

3. Step by step description to reproduce the issue: It ran a Custom scan with enabled:

  • Scan memory on start
  • Scan critical areas
  • Scan critical system settings
  • Scan the Windows 7 system partition

4. How you tried to resolve the problem: n/a

5. Upload Memory Dumps on crash if you encounter any: minidump attached.

6. Attach screenshots to your posts to clarify the issue further: n/a

7. Any other information you think that might be useful: Find attached a sytem report by SIW. This is a triple boot computer with Windows XP SP3 Pro, Vista SP 2 Ultimate and 7 SP1 Ultimate. Each OS has its own dedicated hard drive.

[attachment deleted by admin]

just a typo in the main UI details

i think there should be a “to” after “you”

[attachment deleted by admin]

When I started a full scan from the admin account, CCE asked me whether I wanted to restart the system now. I clicked No, and CCE canceled the scan. I expected CCE to schedule the scan and let me to restart my PC manually instead, which is what I wanted to do. I can see that canceling the scan is appropriate under some circumstances – but not as the only other choice. With my PC, automatic restarts fail, so a manual restart is required. I propose that CCE offers 3 options: restart now, restart manually, and cancel scan.

1. Your Operating System (32 or 64 bit) and Service Pack revision: Windows 7 Pro SP1 32-bit

2. Other Security and Utility Software Installed. CIS 5.4, Sandboxie 3.56

3. Step by step description to reproduce the issue: enabled both MBR options

4. How you tried to resolve the problem: n/a

5. Upload Memory Dumps on crash if you encounter any: n/a

6. Attach screenshots to your posts to clarify the issue further: see Comodo Help

7. Any other information you think that might be useful: n/a

Full scan and KillSwitch work fine on the admin account. On the limited/standard account, KillSwitch fails to bring up the GUI. In Process Explorer, I could see KillSwitch.exe processes being created and terminated every half second or so.

1. Your Operating System (32 or 64 bit) and Service Pack revision: Windows XP Pro SP3 32-bit

2. Other Security and Utility Software Installed. CIS 5.4, Sandboxie 3.56, SRP

3. Step by step description to reproduce the issue: Unzip CCE into C:\Program Files\CCE\ on admin account, set CCE options, run CCE full scan, reboot, login to limited account, close all sandboxed programs, run KillSwitch.exe from Explorer.

4. How you tried to resolve the problem: n/a

5. Upload Memory Dumps on crash if you encounter any: n/a

6. Attach screenshots to your posts to clarify the issue further: n/a

7. Any other information you think that might be useful: n/a