Author Topic: Comodo Cloud Antivirus v1.9.410568.452 Released  (Read 11884 times)

Offline Umesh

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #30 on: February 27, 2017, 06:09:28 pm »
Sure, does't hurt.
If you want, I can PM you the diagnostic report of my CCAV. May it will help?
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Offline yigido

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #31 on: February 27, 2017, 06:53:55 pm »
Sure, does't hurt.
Sent, check your PM.

Offline Umesh

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #32 on: February 27, 2017, 07:17:12 pm »
Thanks, got it.
Sent, check your PM.
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Offline yigido

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #33 on: February 28, 2017, 05:14:22 am »
today, I tried to uninstall CCAV to make a clean install..
Uninstallation stuck at 59%  :-\

I cannot uninstall it now, it asked me to contact with support team. I am in trouble  :P
Can you please send me a script file which deletes all entries of CCAV? It will be our force uninstaller!
« Last Edit: February 28, 2017, 05:16:17 am by yigido »

Offline megaherz33

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #34 on: February 28, 2017, 05:22:03 am »
Just removed CCAV without problems

HP Compaq 6200 Pro Microtower
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Offline khanyash

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #35 on: February 28, 2017, 06:38:19 am »
umesh,

A user on MalwareTips mentioned -
"If you rename the executable shortcut, on the next or any successive boot, it will detect problems in its own installation and one needs to reinstall. Fixing otherwise (as it advises) doesn't work."

Offline Umesh

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #36 on: February 28, 2017, 09:19:06 am »
You might try to re-store via System Restore to state prior to installation of CCAV.

today, I tried to uninstall CCAV to make a clean install..
Uninstallation stuck at 59%  :-\

I cannot uninstall it now, it asked me to contact with support team. I am in trouble  :P
Can you please send me a script file which deletes all entries of CCAV? It will be our force uninstaller!
We can't stop malware entering user's PC but we render them use-less when they enter PC: Welcome to Comodo's Default Deny innovation

Offline Umesh

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #37 on: February 28, 2017, 09:20:12 am »
Hi Yash Khan,
May you please provide link to understand context better?

Thanks
-umesh

umesh,

A user on MalwareTips mentioned -
"If you rename the executable shortcut, on the next or any successive boot, it will detect problems in its own installation and one needs to reinstall. Fixing otherwise (as it advises) doesn't work."
We can't stop malware entering user's PC but we render them use-less when they enter PC: Welcome to Comodo's Default Deny innovation

Offline khanyash

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #38 on: February 28, 2017, 10:51:39 am »

Offline Umesh

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #39 on: February 28, 2017, 11:19:24 am »
Thanks Yash Khan,
If you change shortcut name, it doesn't have any impact as target application remains the same and CCAV is not going to show you any errors for that.

If you try to re-name executable e.g. ccavsrv.exe, it won't allow as it has self-protection.

May be check with him what OS he has and steps he took to rename the executable.

Thanks
-umesh

https://malwaretips.com/threads/comodo-cloud-antivirus-v1-9-410568-452-released.68968/
We can't stop malware entering user's PC but we render them use-less when they enter PC: Welcome to Comodo's Default Deny innovation

Offline Umesh

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #40 on: February 28, 2017, 07:04:42 pm »
Hi yigido,
It's a complex case. The behavior you observed is due to Valkyrie causing false-positive on that file, however Valkyrie web page as you pointed in link was not updated so you observed Unknown in there. At the moment file's verdict is Safe.

So that explains the behavior you observed.

Thank you for pointing out.

Thanks
-umesh

https://valkyrie.comodo.com/get_info?sha1=b04ff48f35219aaf31dd8ff26ae43b72e3a95665
(Valkyrie result is "Unknown" but there is a detection in CCAV 1.9)
How is this possible?

We can't stop malware entering user's PC but we render them use-less when they enter PC: Welcome to Comodo's Default Deny innovation

Offline yigido

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #41 on: March 01, 2017, 03:54:30 am »
Hi yigido,
It's a complex case. The behavior you observed is due to Valkyrie causing false-positive on that file, however Valkyrie web page as you pointed in link was not updated so you observed Unknown in there. At the moment file's verdict is Safe.

So that explains the behavior you observed.

Thank you for pointing out.

Thanks
-umesh

I can also observed that..

I have a malware on my desktop on CCAV scan, it is not detected.
But I checked on Valkyrie website, Valkyrie verdict is "Malware.
There is no detection on my side.

What is the problem here?

Offline Umesh

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #42 on: March 01, 2017, 08:57:05 am »
There are certain verdicts, which require human analysis before they are available in cloud.
That could be the case.


Thanks
-umesh

I can also observed that..

I have a malware on my desktop on CCAV scan, it is not detected.
But I checked on Valkyrie website, Valkyrie verdict is "Malware.
There is no detection on my side.

What is the problem here?
We can't stop malware entering user's PC but we render them use-less when they enter PC: Welcome to Comodo's Default Deny innovation

Offline yigido

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #43 on: March 01, 2017, 09:37:40 am »
There are certain verdicts, which require human analysis before they are available in cloud.
That could be the case.


Thanks
-umesh

If every sample needs a human verdict, whats the point of Valkyrie automatic verdict  :-TU

Offline Umesh

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Re: Comodo Cloud Antivirus v1.9.410568.452 Released
« Reply #44 on: March 01, 2017, 09:46:38 am »
Not for every sample.
This is how automatic systems are improved, you trust few and you don't trust other till you are fully confident in automatic verdicts.

Valkyrie team is consistently working on improving so that more automated verdicts can be trusted and be available in cloud.

If every sample needs a human verdict, whats the point of Valkyrie automatic verdict  :-TU
We can't stop malware entering user's PC but we render them use-less when they enter PC: Welcome to Comodo's Default Deny innovation

 

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