Author Topic: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!  (Read 17038 times)

Offline Sheepolina

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #90 on: April 01, 2016, 02:49:01 AM »
CCAV has a lot of problems connecting to the cloud. It's constantly showing as disconnected where before this program update, it just always worked. What gives!?

Offline megaherz33

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #91 on: April 01, 2016, 02:50:20 AM »
CCAV has a lot of problems connecting to the cloud. It's constantly showing as disconnected where before this program update, it just always worked. What gives!?

 :-TU

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Offline Graham1

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #92 on: April 01, 2016, 07:36:57 AM »
Did you try my suggestion in the above to let it restart each time it crashes? That makes things easier.

Hi EricJH

My problem is the service hasn't crashed and is still running. Even rebooting the computer doesn't resolve this issue for me.

:)
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Offline mouse1

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #93 on: April 01, 2016, 10:07:42 AM »
Hi EricJH

My problem is the service hasn't crashed and is still running. Even rebooting the computer doesn't resolve this issue for me.

:)

Would you or anyone else with this issue be kind enough to create a dump of the service while it is not functioning (presumably hung) please?

Please post this in a bug report here: https://forums.comodo.com/bug-reports-ccav-b393.0/

To do this:

1) open windows taskmanager, eg by typing <Cntrl> <Alt>  <Del>
2) find 'ccavsrv' in services and right click it, choosing 'go to process'
3) right click on the selected process in the process tab and choose 'Create Dump File'
4) It will tell you where the dump file is, go to that location, zip the file, and upload it to a cloud service
5) Place the link in the bug report

Kind regards

Mouse1

Offline megaherz33

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #94 on: April 01, 2016, 10:22:28 AM »

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Offline Graham1

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #95 on: April 01, 2016, 02:28:35 PM »
Would you or anyone else with this issue be kind enough to create a dump of the service while it is not functioning (presumably hung) please?

Please post this in a bug report here: https://forums.comodo.com/bug-reports-ccav-b393.0/

To do this:

1) open windows taskmanager, eg by typing <Cntrl> <Alt>  <Del>
2) find 'ccavsrv' in services and right click it, choosing 'go to process'
3) right click on the selected process in the process tab and choose 'Create Dump File'
4) It will tell you where the dump file is, go to that location, zip the file, and upload it to a cloud service
5) Place the link in the bug report

Hi mouse1

Sure, I'll dump the file. I don't do cloud but if you can point me in the direction of a free cloud service which doesn't require signing up,  I'll be happy to upload.

:)
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Offline mouse1

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #96 on: April 01, 2016, 05:21:38 PM »
Hi mouse1

Sure, I'll dump the file. I don't do cloud but if you can point me in the direction of a free cloud service which doesn't require signing up,  I'll be happy to upload.

:)

Thanks very much www.Mega.co.nz should do. Needs to be dumped when hung please.

Offline Graham1

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #97 on: April 02, 2016, 04:54:30 AM »
Thanks very much www.Mega.co.nz should do. Needs to be dumped when hung please.

Hi mouse1

Mega lets you upload but doesn't let you share without creating an account fist :'(.

[at]Comodo Devs: Is it possible to upload this file via FTP to your server? If so, please PM link

:)
« Last Edit: April 02, 2016, 04:57:03 AM by Graham1 »
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Offline mouse1

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #98 on: April 02, 2016, 04:56:14 AM »
Hi mouse1

Mega lets you upload but doesn't let you share without creating an account fist :'(.

:)

OK this one should do:
http://www.filedropper.com/

If not here is a comparison site:
http://www.freewaregenius.com/the-best-free-send-large-files-services-ten-file-hosting-services-compared/

Please make a bug report to attach it to. There is now a draft format on the bugs board here: https://forums.comodo.com/bug-reports-ccav-b393.0/

If you make a bug report I can create a tracker record to ensure its resolution.

Many thanks in advance.

Kind regards

Mike
« Last Edit: April 02, 2016, 04:59:39 AM by mouse1 »

Offline yigido

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #99 on: April 02, 2016, 05:01:23 AM »
Hi mouse1

Mega lets you upload but doesn't let you share without creating an account fist :'(.

[at]Comodo Devs: Is it possible to upload this file via FTP to your server? If so, please PM link

:)

I love the idea, for this kind of problems. Users can send files via this way.  :-TU

Offline mouse1

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #100 on: April 02, 2016, 05:51:57 AM »
I love the idea, for this kind of problems. Users can send files via this way.  :-TU

I will ask if this can be done. For OS dumps there would seem to be few other practical ways. But meanwhile please try filedropper for process dumps.

Offline Graham1

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #101 on: April 02, 2016, 06:23:05 AM »
I will ask if this can be done. For OS dumps there would seem to be few other practical ways. But meanwhile please try filedropper for process dumps.

Hi Mike

I would prefer to upload files this way, so if you could have a word with Comodo, that would be great :-TU. I would imagine they have something like this in place but don't announce to the public.

Tried File Dropper which complained about not having Flash installed. Installed Flash, which gave me (what I thought) was a control to upload files but when I clicked on it, it did nothing (maybe java is required ???).

I will wait for your response from Comodo to action this request but in the meantime, I'll log a bug report as suggested.
https://forums.comodo.com/bug-reports-ccav/11384558142-no-connection-to-cloud-server-bug-t115188.0.html

:)
« Last Edit: April 02, 2016, 06:59:23 AM by Graham1 »
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Offline mouse1

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #102 on: April 02, 2016, 07:04:03 AM »
Hi Mike

I would prefer to upload files this way, so if you could have a word with Comodo, that would be great :-TU. I would imagine they have something like this in place but don't announce to the public.

Tried File Dropper which complained about not having Flash installed. Installed Flash, which gave me (what I thought) was a control to upload files but when I clicked on it, it did nothing (maybe java is required ???).

I will wait for your response from Comodo to action this request but in the meantime, I'll log a bug report as suggested.

:)

I am afraid negotiating this with Comodo is likely to take a long time and this needs urgent resolution IMO. Regarding filedropper, you may be using dragon which has a unique flash setup!!! Any other browser with flash will probably work. Or I can give you a randomly named account on my personal FTP if you like.

Offline Citizen K

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #103 on: April 02, 2016, 10:50:12 AM »
Whom do you mean?
I meant that Russia is huge. :)

Offline megaherz33

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Re: Comodo Cloud Antivirus 1.1.384558.142 is Released!!!
« Reply #104 on: April 02, 2016, 10:57:55 AM »
I meant that Russia is huge. :)

Very huge Russia. Come for a visit, welcome :)

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